West Road Medical Centre

Absolutely a waste of time. Unless you call at the earliest opportunity, you cannot secure an appointment, even for a young child. The experience was disappointing and the reception staff appeared..

I was dissatisfied with the service provided. The treatment I received fell short of expectations. My health concern continues to deteriorate, and I felt that the level of care and attention was..

It is extremely difficult to obtain an appointment at this practice. The waiting times are so lengthy that patients may experience significant delays in receiving care.

Overall, the practice has been good, but there was one particular experience that was disappointing. My partner attended while pregnant and was consistently scheduled to see the same female..

I couldn't express my gratitude enough for the exceptional care I received at the centre. Following a serious accident, I sustained significant injuries and the team went above and beyond to support..

When you call to book an appointment, you end up having to describe your medical concern and the reason for your visit to the reception staff. The reception team then determines whether you'll..

The service experience was disappointing. While the surgery indicates it opens at 7am according to staff, phone lines are not answered until 08:30. An appointment was scheduled approximately six..

The practitioners at this surgery appear to delay providing appropriate care until health issues become significantly worse. While not all staff members fall into this category, as some demonstrate..

I attended to register as a new patient today and had an excellent experience. Despite having limited fluency in the language, I was met with courtesy and patience throughout the process. The..

The experience was disappointing, with extended wait times and a lack of attentiveness to my needs.

The service has deteriorated significantly.

I made multiple attempts to arrange an appointment for a skin examination, but was unable to secure one over a five-month period. It appears the practice may lack access to specialist dermatology..

We attended this GP practice on several occasions and found each appointment to be unsatisfactory. Communication was unclear, our concerns were not taken seriously, and despite undergoing urine..

The team here are delightful and approachable, demonstrating genuine care and willingness to assist. Language support services are readily available for those who require them. This is a wonderful..

Called regarding a significant matter, but the phone went unanswered for approximately 7 minutes despite the practice appearing to be staffed.

Updated April 2024 - The practice now restricts appointments to addressing a single issue only. If you have additional concerns, you're required to book a separate appointment. Given that my initial..

I attended a scheduled appointment at the practice but was asked to leave as cleaning was taking place. While I understand the circumstances, I felt the manner in which I was asked to leave was..

I have experienced some difficulties accessing the digital health platform due to age-related restrictions. This prevented me from managing repeat prescriptions and retrieving certain health-related..

Attended an appointment regarding a respiratory concern, which was attributed to discomfort and I was advised to take a standard pain reliever. The consultation was brief, and when I requested..

This practice used to be excellent, but the quality seems to be declining. They now require children above a certain age to arrange their own appointments through the online system, which feels like..