Bingley Medical Practice
5 months agoHonest R. 5 months ago • From Google
Bad
Long waits and poor privacy at reception desk
The reception area layout places the desk in close proximity to the waiting room, which means private conversations can be overheard by other patients, raising concerns about confidentiality. Additionally, there are frequently extended delays when attempting to reach the practice by phone, particularly during afternoon hours, with wait times often extending between 30 to 60 minutes.
Bingley Medical Practice
5 months agoMany thanks for getting in touch. This will absolutely be fed back regarding where people stand in the waiting room. We are limited with space, but will do what we can to improve things. Also acknowledge what can be long wait times on the phone, however this does sound very long. Would be grateful if you could get in touch with when you were phoning, so we can cross check that with other calls coming in that day. However please be rest assured our back office team are working incredibly hard (along with all members of staff at our very busy Practice), and they never let a ‘ringing phone ring’. May we also suggest you could consider joining our Patient Participation Group (PPG)? We are very lucky to have such an excellent group of motivated patients who are keen to help make our Practice something we can all be proud of. If you feel able to contribute towards this, then do please get in touch with the Practice. Thanks again
Relocated to the area a year ago and joined the practice. I have no complaints whatsoever. The front desk team are courteous and extremely supportive. The clinical staff are excellent and..
Bingley Medical Practice
Kay K.
Prompt and well-informed with a pleasant approach to patient care.
Bingley Medical Practice
Jami G.
Extremely supportive and took genuine interest in addressing my concerns.
Bingley Medical Practice
William J.
The healthcare professional I saw was very helpful and understanding, and I was very pleased with how my issue was resolved.
Bingley Medical Practice
David M.
I was experiencing chest discomfort and had concerns about my health. The team was very supportive in arranging for me to be seen by a clinician and to undergo the necessary cardiac assessment. The..
Bingley Medical Practice
si (.
Welcoming, supportive and well-organised experience.
Bingley Medical Practice
Martin S.
I found the appointment to be genuinely useful, with some constructive advice offered regarding my treatment options. I appreciated the opportunity to have my medication discussed in detail and the..
Bingley Medical Practice
Ingrid N.
The minor procedure I underwent was managed with professional competence and thoughtfulness. I felt heard throughout the process, and my questions were answered with patience and care. I appreciate..
Bingley Medical Practice
Amanda J.
I relocated to this area approximately a year ago and registered with this GP practice. Throughout my time as a patient, I have been genuinely impressed by the exceptional level of support and care..
Bingley Medical Practice
Chris D.
The online consultation system was straightforward to navigate and received a clear response from the practice, followed by a useful phone discussion. Unlike some who find it challenging to access..
Bingley Medical Practice
Linda D.
Prompt and attentive service received during my visit - much appreciated
Bingley Medical Practice
Jill V.
Very positive experience at the local medical practice. The clinician I saw was brilliant. Kind, thorough, and proactive. I feel in really good hands and as if nothing is too much trouble. With NHS..
Bingley Medical Practice
Louise E.
Excellent medical professionals who demonstrate professionalism, kindness, and genuine helpfulness with a compassionate approach. The team consistently goes out of their way to be accommodating, and..
Bingley Medical Practice
Shannon M.
The practice demonstrates a strong commitment to patient care and allocates sufficient time during consultations. The reception team could benefit from additional staffing resources. There was a..
Bingley Medical Practice
Gash S.
Overall, this is a commendable practice with good availability and excellent quality of care provided. The main issue preventing a full five-star rating is that certain medications cannot be..
Bingley Medical Practice
Lukas H.
The front desk staff frequently display discourteous behaviour and have been increasingly involved in matters that should remain between healthcare professionals and patients. This has been the most..
Bingley Medical Practice
David R.
A couple of weeks ago my spouse suddenly developed a serious and painful eye infection. I was quite concerned and called the reception team, who were really helpful and managed to arrange an..
Bingley Medical Practice
kersten e.
There was a delay in securing an appointment with the particular clinician managing my ongoing care. However, when I attended, I was seen promptly, and the consultation was comprehensive and..
Bingley Medical Practice
Maggie H.
I attended the surgery recently to collect sample bottles following some test results. A clinician had previously advised me that if I had any concerns, I should arrange an appointment. When I..
Bingley Medical Practice
David F.
I attempted to contact the practice on multiple occasions and experienced persistent difficulties reaching them, with calls either disconnecting or resulting in continuous engaged tones, making it..
Bingley Medical Practice
Stephen D.