HR

Honest R. 2 months ago • From Google

Rating

Bad

Long waits and poor privacy at reception desk

The reception area layout places the desk in close proximity to the waiting room, which means private conversations can be overheard by other patients, raising concerns about confidentiality. Additionally, there are frequently extended delays when attempting to reach the practice by phone, particularly during afternoon hours, with wait times often extending between 30 to 60 minutes.

Bingley Medical Practice

one month ago

Many thanks for getting in touch. This will absolutely be fed back regarding where people stand in the waiting room. We are limited with space, but will do what we can to improve things. Also acknowledge what can be long wait times on the phone, however this does sound very long. Would be grateful if you could get in touch with when you were phoning, so we can cross check that with other calls coming in that day. However please be rest assured our back office team are working incredibly hard (along with all members of staff at our very busy Practice), and they never let a ‘ringing phone ring’. May we also suggest you could consider joining our Patient Participation Group (PPG)? We are very lucky to have such an excellent group of motivated patients who are keen to help make our Practice something we can all be proud of. If you feel able to contribute towards this, then do please get in touch with the Practice. Thanks again

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