Lion Health
CM
Christopher M. 10 months ago • From Google
Bad
My father is approaching 90 years old this year. My mother is bedbound and in her mid-80s. My father serves as her primary carer between visits from the local care team. My father developed an infection on his legs, and my sister contacted the surgery. He was eventually offered an appointment for a home visit approximately two weeks later. This timeframe felt unacceptable. When a district nurse visited to attend to my mother, she observed the severity of my father's condition and expressed concern about the delay in treatment. She advised my sister to contact the surgery again urgently, and she herself arranged for a nurse from another service to assess my father. My mother has required multiple hospital admissions over the past five months. Each time she is discharged, new prescriptions are not sent to the pharmacy without us having to chase them. On one occasion, the pharmacy did not receive the prescription for over a week after discharge. This occurred after I spent considerable time on hold before speaking to someone, and then waited further time to get a response. The service experience has been poor. I have not heard positive feedback about this practice from others. It is particularly difficult for people in their late 80s to navigate the system. Many elderly people lack internet access or familiarity with how to use it. The practice would benefit from reviewing and improving their processes. The prescription handling and appointment booking systems need urgent attention.
Rachel M.