Brunton Park Health Centre

I cannot adequately express how excellent the service I received recently was. The reception staff deserve special recognition for their creative and helpful approach. The clinician was outstanding...

I cannot praise the entire team highly enough—they have been absolutely wonderful throughout my mother's care. From her initial move to one residential facility and subsequently to another, spanning..

UPDATE: Approximately 1.5 years on and my experience remains unchanged - the reception team appear indifferent to patient needs, prioritising other matters over appointment availability. I have..

I've had a difficult experience with my GP practice over the past year. When I was going through a particularly challenging period with my mental health, I tried repeatedly to secure an appointment..

I have consistently found this GP practice to be excellent whenever I have required their services!

The service fell short of expectations. While the team members were pleasant, the unpredictable nature of appointment availability was frustrating. The practice website suggests the option to book..

Absolutely shocking experience at this practice. I had to switch from my previous doctors after relocating to this area. Given my ongoing health complications, I was very disappointed by the stark..

To be honest, I don't think this is just an isolated issue with one clinician, but the service felt ineffective. I called on a Friday to arrange an appointment for a medication review and was..

The practice provided outstanding care across all departments, including clinical staff and administrative personnel.

I have found this practice to be unsatisfactory compared to others I have been registered with. The appointment system appears problematic, with patients arriving early in the morning only to be..

Excellent practice overall. While scheduling routine appointments can sometimes be challenging, the team consistently prioritises urgent cases and responds promptly when needed. The clinical staff..

I have found this practice to be unsatisfactory compared to other surgeries I have attended. The telephone answering service appears to have significant delays, and on one occasion I waited outside..

I am writing on behalf of my partner, who has been a patient at this practice for a considerable period and has consistently had very positive experiences with the clinical staff. Unfortunately, a..

The reception team experience was disappointing. A member of the reception staff was perceived as dismissive and condescending during a phone interaction with a family member who had previously..

I am a family member providing support for my elderly relative's healthcare from afar. The warmth and attentiveness shown by the reception team and clinical staff has been excellent, and I would..

Recently joined this GP practice and have been pleased with the friendly team and efficient organisation. The practice also benefits from convenient late opening hours and has a pharmacy in close..

I’ve had a very positive experience with this GP surgery. The staff are always friendly, helpful, and respectful, whether you’re speaking to reception or seeing a clinician. Appointments are..

The clinical staff members are wonderful and demonstrate genuine care and compassion in their approach to patients. However, the reception team could significantly improve their manner when dealing..

The reception team demonstrated exceptional helpfulness and warmth. Although I initially struggled to secure an appointment slot, the staff showed great flexibility and presented me with multiple..

This practice has not met my expectations as a patient. Obtaining appointments is consistently difficult, and the phone lines are frequently unavailable. I am uncertain about the efficiency of the..