East Durham Medical Group

Took my child to the appointment and was told there were no concerns and that everything would be fine, but subsequently had to attend the emergency department where further investigations were..

Visiting this practice has been disappointing. Beyond searching for information independently, there appears to be limited engagement and expertise available. A concern I raised remained unaddressed..

A satisfactory medical practice experience.

It is difficult to obtain appointments with medical professionals at this practice.

The service here is quite poor. The clinical staff seem inefficient and don't manage prescriptions promptly, appearing more focused on rushing patients through rather than providing thorough care...

I have been extremely frustrated with my recent experience. I waited nearly three weeks to receive my test results, which caused considerable concern. Additionally, my prescription was sent to an..

***ABSOLUTELY SHOCKING*** Calls are not returned promptly. Constantly having to follow up on matters. A staff member ended a call without providing assistance or guidance. Unable to reach senior..

I attempted to reach the surgery several weeks ago and was informed that my patient registration had been terminated without my knowledge. I requested immediate reinstatement as I was unable to..

It would be preferable to seek healthcare elsewhere rather than at this practice, as the service is considerably slower and more complicated than alternative options. Obtaining necessary medications..

Called seeking guidance without expecting to be seen, but the reception team member was incredibly supportive and managed to arrange an appointment for me that same day. I've also had conversations..

The clinical staff and nursing team have been excellent throughout my visits. However, I have significant concerns about the in-house pharmacy service. On two separate occasions, I was refused a..

Outstanding Care and Kindness at the Local NHS Service Rating: ⭐⭐⭐⭐⭐ (5/5) I recently attended an appointment at the local NHS service, and I am so impressed that I wanted to share my..

I have been experiencing ongoing discomfort and sleep difficulties despite having documented health concerns that I believe require surgical intervention. I feel that the practice has focused on..

Absolutely the worst medical practice in the country. The surgery operates limited hours, opening only a few days per week and closing early in the afternoon. The reception staff indicated it would..

Attended an appointment today. The healthcare professional who conducted my consultation was absolutely wonderful, so compassionate and considerate. Honestly, I struggle to find the words to express..

I have been a patient at this practice for many years, but I have noticed a decline in the standard of service recently. I made the effort to attend an appointment today that I had been waiting..

I have been on hold for an extended period while attempting to contact the practice regarding a prescription refill and have been unable to reach anyone. Due to mobility difficulties, I am unable to..

A pharmacist approved my medications in early August. In September, a different pharmacist halted my medications, stating they needed to be reviewed. It was disappointing that they appeared not to..

The team here are approachable and supportive, demonstrating a genuine willingness to go above and beyond for those they care for. The premises are well-maintained and spotless throughout.

I can honestly say this is the best medical practice I have ever attended. Appointments are consistently available and both the reception staff and clinical team are highly professional and..