22

26tm079 2. 4 years ago • From Google

Rating

Bad

Long waits and unhelpful phone lines

Extremely disappointing service that appears to have deteriorated significantly over an extended period, with further challenges emerging in recent times. Experienced considerable difficulty reaching the practice today after an extended wait. The practice has updated their initial messaging to reference staffing constraints. Based on previous interactions, I have found the reception approach to be somewhat dismissive and unhelpful when attempting to obtain information about test outcomes. The overall experience suggests there may be barriers in place that make accessing clinical appointments unnecessarily difficult.

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