St. Johns Group Practice

The experience has been largely unhelpful and appeared indifferent on most occasions, with the exception of one staff member. During visits to the waiting area, reception staff have been overheard..

Whenever assistance is needed, the team demonstrates a willingness to provide support.

The service provided was extremely disappointing, with significant difficulties in obtaining appointments and lengthy waiting times just to reach someone on the phone. When contact was finally made,..

Terrible service, feels outdated. I've been attempting to secure an appointment for several weeks, which was postponed during the pandemic. Now that I've finally gotten through, I'm told I must call..

This practice feels disappointing. I spent over an hour waiting on hold when I called, only to be told that no appointments were currently available.

I cannot speak highly enough of this practice and the team members who work there.

The team here consistently demonstrates helpfulness and politeness in their interactions.

The situation appears to be deteriorating, with much of the team operating on a part-time basis. There is currently limited availability of certain clinicians, and it seems the nursing staff are..

The team at this practice has been very helpful and supportive. Their efforts and assistance are much appreciated.

I have been a patient at this practice for approximately 15 years and have consistently had positive experiences with the clinicians I have seen. The main challenge I face is the difficulty in..

The receptionist appeared to exceed the scope of their role.

The clinical staff at this practice have been disappointing throughout my care. The reception team's manner has been unhelpful and dismissive. Accessing appointments with clinicians has proven..

I have significant concerns about this practice's approach to medication management. When a hospital specialist initiates a medication, I believe it should be their responsibility to determine..

This practice has significant issues with appointment availability and turnaround times. It took a week to see a clinician, and there were errors with the initial prescription that required..

It is extremely difficult to obtain an appointment due to persistent phone line issues, with the line frequently being busy or disconnecting. Considerable effort was required to successfully reach..

Yes, it can be quite difficult to get an appointment sometimes, but on this occasion a clinician called me and said they needed to see me. This was during the pandemic, and I found out later I had a..

This GP practice has been extremely disappointing. Obtaining an appointment is incredibly difficult and seems nearly impossible. The staff do not appear to listen to concerns when raised. This is..

I contacted the practice on a Wednesday requesting an appointment for the following Monday, but was informed that appointments for the subsequent week are only made available the week they occur and..

I have consistently experienced the team at this practice to be approachable and welcoming, and they have consistently demonstrated genuine effort to provide assistance to both myself and my family..

Attempting to call at the opening time of 8am results in a constantly engaged line, and when you finally get through there are no available appointments, with staff suggesting you try again the..