RR

R0b12o13 R. 6 years ago • From Google

Rating

Bad

Long waits, but turned away for being late

Be prepared for extended waiting periods. On three separate visits, I experienced waits of between 30 and 45 minutes beyond my scheduled appointment times. However, on one occasion when I arrived 15 minutes late due to traffic, I was turned away, despite the practice running to schedule that particular day, which was unusual. I was instructed to reschedule or telephone on Monday. When I followed this advice and arrived early to queue before opening, I was first in line. Throughout the day, I observed patients who had arrived after me being called through for their appointments while I remained waiting. Eventually, I was seen approximately 30 minutes behind my rescheduled time. There appears to be an inconsistency in how appointment times are managed and prioritised. This has been a disappointing experience overall.

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