NO

Nikkita O. 6 months ago • From Google

Rating

Bad

Long waits despite having a set appointment time

Every time I attend an appointment, I find myself waiting considerably longer than expected before being seen. I would suggest reconsidering the practice of allocating specific appointment times when these cannot be reliably maintained. This has caused me significant inconvenience, resulting in me being late to another important commitment I needed to attend afterwards. If my appointment was scheduled for 2:20, it seems unreasonable to be kept waiting until 3 o'clock when I had another engagement at that time. The practice would benefit from improving their scheduling system. Additionally, I've noticed that emergency appointments appear to be offered to multiple patients simultaneously, which suggests the overall organisation and management of the appointment system could be enhanced.

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