Woodbridge Practice

We have been registered with this surgery for over a decade, and our entire family has consistently received outstanding care during this period. All clinical staff members have demonstrated..

The practice tends to be quite hectic, and there can be delays in securing an appointment slot.

The reception team and clinical staff at this practice were unhelpful and dismissive during my visits. I experienced repeated issues with administrative matters including prescriptions and..

Not satisfied with the care provided to my mother, who experienced recurring respiratory infections over an extended period that were subsequently found to be serious. A healthcare professional..

I called this morning at half past eight and was able to get an appointment at ten o'clock with a nurse practitioner. The appointment was excellent - the clinician was courteous and conducted a..

I have attempted to contact the practice on numerous occasions without success, as the phone lines remain unanswered for extended periods. Securing an appointment through this method has proven to..

We recently relocated from another area but continue to use this practice. We find the current rating quite surprising; in our experience, they deserve a much higher rating. Whenever we have..

The reception team's manner was quite unwelcoming, which left me feeling uncomfortable during my visit. I was very disappointed with the overall experience.

The service fell short of expectations. There was a significant delay in receiving necessary medication, spanning over a week. This is not an isolated incident. I am considering pursuing further..

Attempted to contact the practice multiple times today but the line was continuously engaged. This surgery feels like a frustrating waste of effort.

Visited the practice today so my daughter could pick up prescriptions for my grandsons, one aged 2 years old and the other 8 weeks old. The male receptionist came across as dismissive and..

The appointment booking system is ineffective and poorly designed for those with work commitments. The staff members were dismissive during interactions and displayed discourteous behaviour..

If you've had a difficult time feeling unwell, you might consider booking an appointment at this practice. However, based on this experience, you may find yourself treated with a lack of respect and..

I have consistently found the clinical team and support staff to be friendly and approachable. The care I have received has been of a high standard. The practice has also demonstrated considerable..

The reception team are friendly and make a genuine effort. However, the overall service provided by this practice is among the poorest I have experienced. Obtaining an appointment with a clinician..

I experienced a lengthy wait of over 2.5 weeks to secure an appointment and was unable to obtain an emergency slot despite having a condition that warranted urgent attention. When I explained to the..

I believe this practice requires significant improvements. The reception team's conduct fell short of professional standards and came across as unwelcoming. The clinical staff appear to be working..

Thank you to the reception team for all your help today regarding my son. I appreciate you resolving this matter and following up with me with a solution. I am grateful for the effort and time taken..

The practice is difficult to reach by telephone. The urgent appointment process could be significantly improved. I am considering switching to a different practice.

Completely unhelpful. The other location appears to be somewhat more competent.