Walkley House Medical Centre

Getting an appointment requires calling at a specific time in the morning, and wait times on the phone can be lengthy, sometimes extending beyond half an hour. Once you've called, you can expect to..

I had an issue with a prescription that turned out to be my mistake rather than the practice's error. I used the callback service and received a call back within just a few minutes. The staff member..

I have been able to phone in for a repeat prescription each month to be delivered for the past three years, which has been an excellent service that I have genuinely appreciated. When I called..

I called on Thursday morning and received a callback from the practice that same morning, followed by an appointment on Monday. I was very satisfied with the service provided.

Called this morning and was offered a callback from a clinician, who got back to me within an hour and a half. An appointment slot was made available shortly after. Very satisfied with the service..

The clinical staff at this surgery tend to approach consultations with skepticism about patient concerns. I have spent years attempting to address ongoing health issues, only to feel repeatedly..

The online platform is not fit for purpose and attempting to reach the practice by telephone is an extremely frustrating experience.

The practice has consistently provided a satisfactory experience.

I have been attending this practice for nearly five decades and have consistently found the reception staff and clinicians to be excellent. Throughout my time as a patient, I have never experienced..

I attended an appointment after being diagnosed with a chest infection and was feeling extremely unwell and unable to move about easily. Two days after returning home, I received a positive test..

This practice has significant issues that I would recommend avoiding. Appointments are extremely difficult to obtain, and there is minimal direct communication about health concerns. Each visit..

The experience was disappointing.

The service provided has been inadequate. My repeat prescription request has been pending for several working days, and now that my medication has run out, I am unable to reach the practice through..

I have generally been very satisfied with this practice, however on recent occasions when I have needed to contact them by telephone on behalf of an elderly relative, I have experienced significant..

This practice has fallen short of expectations. Getting through to someone by telephone proves extremely difficult, and arranging an in-person appointment with a GP is equally challenging. The..

Extremely disappointing. The approach to patient care comes across as dismissive. There was a serious diagnostic oversight several years ago that I continue to find distressing. I was meant to be..

The staff at the practice were not welcoming, and I felt upset by the interaction, which negatively affected my mood. I intend to raise my concerns with the practice. I felt that the appointment did..

The online appointment system has some frustrating aspects, as the form can sometimes guide you through confusing pathways depending on how you answer the available options. I've learned to be..

Having recently relocated from another county, I was pleasantly surprised by how straightforward the registration process was at this practice. The reception team were particularly helpful and..

The receptionist at the practice was lovely and very accommodating in their efforts to assist. However, the clinician I spoke with came across as incredibly rude. After experiencing severe..