St Lawrence Road Surgery
JJ
Jonesy J. one year ago • From Google
Average
Like many general practices in the area, establishing a strong ongoing relationship with a clinician proves challenging. The practice remains effective for urgent cases requiring prompt assessment, though routine appointments typically involve considerable waiting periods. This practice previously maintained an excellent reputation, but following recent years, several highly regarded clinicians departed. These individuals were exceptionally skilled practitioners. Unfortunately, their successors have not yet demonstrated comparable levels of expertise in my experience. The current approach appears to prioritise administrative processes rather than patient-centred care. Coordination among clinical staff, management, and front-of-house teams has noticeably declined from previous standards. I must acknowledge that my confidence in the service has diminished. I encountered difficulties with medication management that required an extended timeframe to resolve satisfactorily. Had I not experienced the practice during its earlier period, my assessment might be more favourable. However, based on my current experience, there is considerable room for improvement.
DONNA L.