The Bridges Medical Practice
DD
Disobedientspacewhale D. 2 years ago • From Google
Poor
I recently switched to a different practice after spending approximately 9 years at my previous surgery, often with frustration. The primary concern for me has been appointment availability. I observed that scheduling routine appointments typically involved waiting periods of 2-4 weeks, with some instances extending to 6 weeks or beyond. While same-day telephone appointments are available, those seeking pre-booked slots face notably lengthy waiting times. The clinical staff at the previous practice displayed varying interpersonal qualities. Some were welcoming, approachable and empathetic, whilst others came across as detached and appeared to be under considerable pressure. Patients do have the option to request alternative practitioners, though this choice tends to further extend waiting times. I also experienced difficulties when attempting to process a holiday insurance claim following an illness. Both the practice and administrative team, along with the insurance provider, made the process more complicated by not readily supplying the documentation I required. This created considerable frustration and required multiple rounds of communication. Whilst this incident was significant, the appointment waiting times remained my primary motivation for leaving. I have observed that the practice appears to be engaging with recent feedback on this platform, and their responses warrant consideration. Following their reply, I note they respond promptly here, though I would have appreciated similar efficiency with pre-booked appointment availability. For my circumstances, I felt the balance between pre-scheduled and same-day telephone appointments was not appropriate, particularly given workplace constraints around short-notice availability. I have therefore decided to explore alternative practices in the local area, which may also help ease capacity pressures elsewhere. I have since departed the practice and do not intend to pursue further contact. Whilst I recognise the significant pressures facing general practice, I felt I had given my previous surgery adequate time and opportunity to address my concerns.
Kimberley G.