High Pastures Surgery
Ant S. 3 months ago • From Google
Bad
Long waits on phone despite appearing first in queue
I have been a patient at this practice for over two decades. The standard of care provided to the local community has noticeably deteriorated from its previously respected reputation. The administrative and reception staff, who are designated as 'Care Navigators', do not appear to provide the supportive guidance their title suggests. - Appointments with clinicians are infrequent, as most patients are directed to see Associate Physicians rather than doctors. Whilst some of these practitioners are competent, they lack medical qualifications, which can result in ongoing or complicated health matters being handled inconsistently. - Requests for medical records are problematic, as some clinicians appear to leave these requests unprocessed for extended periods. I have personally experienced months of delays whilst repeatedly following up. The administrative team either fail to respond or claim they are unable to contact or escalate matters with clinicians. This explanation seems questionable given their role. - Patient allocations to clinicians are changed without prior notification, even when a long-standing relationship exists. - The appointment booking systems are frequently altered between different platforms such as eConsult and Blinx, which lack user-friendliness. It would be reasonable to expect a unified booking method through the standard NHS application. - Telephone access is problematic. Despite being first in the queue, wait times can exceed 45 minutes. Visiting the practice in person whilst on hold reveals staff present but seemingly unavailable, yet technical issues are cited as the cause. - Correspondence from specialists regarding ongoing care is not properly documented or added to medical records, necessitating follow-up to ensure necessary medications are obtained promptly. - Repeat prescription requests frequently show as declined on the NHS App, but upon inquiry, staff indicate this is an error. This occurs repeatedly. - Seeking second opinions elsewhere is advisable if uncertain about clinical decisions. Private consultation may be worthwhile if accessible. I experienced a significant health concern that was not identified. I remain with this practice primarily due to familiarity, despite considering alternatives.
For the past week, I've been experiencing excruciating pain in my upper arm, which I initially dismissed as a pulled muscle. However, the discomfort has intensified, making everyday tasks like..
High Pastures Surgery
James T.
I'm truly perplexed by the negative feedback some have given. For two decades, I've been a loyal patient at this practice, consistently experiencing prompt and excellent care. Despite their..
High Pastures Surgery
Ant S.
I have been a patient at this practice for over two decades. The standard of care provided to the local community has noticeably deteriorated from its previously respected reputation. The..
High Pastures Surgery
Simple T.
I consistently experience significant delays in receiving attention. On multiple occasions, I've been forced to endure hour-long waits, which has become a frustrating pattern. The chronic tardiness..
High Pastures Surgery
Peter M.
This practice has been disappointing in my experience, with repeated commitments to address patient concerns that have not been followed through. I have observed that vulnerable patients have been..
High Pastures Surgery
Zoe S.
I recently became a member and have been thoroughly impressed by the exceptional service provided by both the staff and reception. They've gone above and beyond to accommodate me, ensuring I was..
High Pastures Surgery
Jerome J.
If you are considering registering with this practice, you may want to reconsider. The service was satisfactory prior to recent times, but has experienced a noticeable decline since then. Obtaining..
High Pastures Surgery
David W.
Following discharge from hospital after a routine surgical procedure, I required daily wound care as part of my recovery plan. The hospital suggested that my registered practice could potentially..
High Pastures Surgery
phil2003ashleigh p.
In essence, this medical practice was a lifesaver for me. The departure of Dr. Fleming, however, left an enormous void, as her old-school principles were truly commendable. The new electronic system..
High Pastures Surgery
Leslee D.
I'd like to express my heartfelt gratitude to a particular physician I encountered today. Despite my overwhelming health concerns, this young doctor, whose name unfortunately escapes me, instilled a..
High Pastures Surgery
Linda C.
I have consistently been able to secure appointments without difficulty. The reception team has always been accommodating and supportive.
High Pastures Surgery
graeme1878 g.
I would give this practice a much lower rating if possible. I needed to arrange some blood tests, but I found it extremely difficult to access care. There were no doctor appointments available, and..
High Pastures Surgery
Cassandra M.
I'm uncertain why this role is titled as it is, as my experience suggested the staff member was unwilling to listen and appeared indifferent to my concerns.
High Pastures Surgery
Carol B.
Received a vaccination appointment on Friday without any difficulty in the booking process. The nursing staff member was welcoming, competent, and maintained the scheduled appointment time..
High Pastures Surgery
Sean M.
I recently relocated to this neighborhood and I must say, my experiences here have been nothing short of positive. On two separate occasions, I found myself in need of their services, and both times..
High Pastures Surgery
Anonymouse
Constant battle to get, a prescription on time. Despite using the NHS “ app”, upon checking the “app” to verify if my, prescription has been approved. Also instructing the practice, of my choice to..
High Pastures Surgery
Burscough P.
We have delivered specialist physiotherapy services to numerous patients registered at this surgery, and they have consistently provided positive feedback about their care. Based on our experience..
High Pastures Surgery
Jean J.
I've been a loyal patient at this practice for quite some time now, and I must say, my experience has consistently been top-notch. The physicians and support staff alike have consistently..
High Pastures Surgery
Helen O.
Got in touch with the practice on a Friday morning early in the day reporting urinary symptoms and requesting a sample analysis. A text message arrived later that evening asking to leave a sample..
High Pastures Surgery
Cath L.
I found this practice to be quite disappointing. I submitted a complaint via email to the management team approximately two months ago and have yet to receive any response. When I contacted the..
High Pastures Surgery
Enid R.