LH

Liz H. one year ago • From Google

Rating

Excellent

Longtime patient shares honest medical practice insights

I've been a patient at this medical practice since 1984, witnessing numerous transformations over the decades. Like everyone else, Covid introduced substantial shifts in healthcare delivery. The telephone triage approach initially challenged me, particularly given my discomfort with phone interactions, but I've come to appreciate its effectiveness. Waiting for return calls can be frustrating, and I recognize this system seems more convenient for retired individuals compared to those with active work schedules. When in-person consultations are necessary, they're always arranged promptly. The medical staff appear consistently professional and skilled, based on my layperson's perspective. While some receptionists occasionally come across as brusque, I've found they respond more positively when I communicate my needs clearly and calmly (understanding that raised voices rarely improve any interaction). I'm pleased to endorse this practice. Given the immense strain currently facing the NHS, which we're all aware of, a bit of mutual understanding could significantly improve everyone's healthcare experience.

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