St Georges Medical Centre
Graham M. one year ago • From Google
Bad
Longtime patient shocked by terrible medical service
I've been a loyal patient at this practice for over half a century and always spoke highly of them, but now I must say they are absolutely terrible. This morning, I tried calling and was left on hold for 40 minutes with no response. I attempted the callback option, which predictably failed. I then tried an e-consultation, but they weren't accepting those either. When I attempted to email, I received a response saying they couldn't help. Essentially, there's no way to contact them at all. The most frustrating experience was my visit the day before, where not a single staff member was available. Two receptionists were engrossed in conversation while phones rang continuously, with no one bothering to answer. It seemed the back-office staff and receptionists were deliberately ignoring calls, thinking "it's not my job" and preferring to chat among themselves. This practice has deteriorated from possibly the best on the island to the absolute worst. It's no wonder people constantly complain about the state of our NHS, particularly the doctors' surgeries.
I was pressured by this physician to limit my discussion of symptoms. I never actually consulted with the doctor. I ended up diagnosing my condition independently. The phone interaction was cold and..
St Georges Medical Centre
lisa p.
The quality of service at this medical practice has significantly deteriorated since the pandemic. The front desk personnel consistently fail to respond to phone calls, and their lengthy, outdated..
St Georges Medical Centre
LegacyOfficial L.
I'm utterly frustrated after being a long-time customer for more than 9 years. Throughout my entire experience with them, they consistently mess up my prescription. This time, instead of providing..
St Georges Medical Centre
Graham M.
I've been a loyal patient at this practice for over half a century and always spoke highly of them, but now I must say they are absolutely terrible. This morning, I tried calling and was left on..
St Georges Medical Centre
Diana L.
The medical care I've experienced at this facility has been exceptional. These are truly the most outstanding physicians I've ever encountered. I've felt incredibly well-supported throughout my..
St Georges Medical Centre
Layla L.
Dr. Ebun reached out to me today regarding my son's medical concerns, and she was incredibly detailed in her approach. The reception team is consistently pleasant when you treat them with respect...
St Georges Medical Centre
Lisa n.
It's impossible to get anyone to pick up the phone at this place - absolutely zero customer service responsiveness!
St Georges Medical Centre
Janett T.
Called medical office yesterday, they promised a physician would return my call but never did. What's the point of being a healthcare professional if you can't even manage basic communication?..
St Georges Medical Centre
Charles W.
Exceptional care provided by Doctor Ebun. I submitted an online consultation early morning, and received a prompt telephone response within half an hour. I secured a same-day appointment in the..
St Georges Medical Centre
Louise F.
I received a text scheduling a phone consultation about my results. When the doctor called, he seemed confused and asked me why he was calling, which made me question if he even had my results..
St Georges Medical Centre
christos k.
A year and a half after relocating to Sheerness and signing up with this practice, I've encountered mixed experiences. The front desk personnel and nursing team have been consistently supportive and..
St Georges Medical Centre
Alex G.
Front desk staff act like medical professionals, interrogating patients about symptoms and scrutinizing medical files to determine if a doctor's consultation is warranted—absolutely unacceptable..
St Georges Medical Centre
Paul S.
Endless wait times just to schedule a consultation. Once you finally get in, the doctor insists on addressing only a single health issue per visit. This means you're forced to book yet another..
St Georges Medical Centre
Ian A.
From the moment I initiated my call this morning until my appointment with the physician this evening, I was thoroughly impressed by the exceptional level of service I experienced.
St Georges Medical Centre
kieran z.
Trying to secure an appointment here is like hoping to hit the jackpot - nearly impossible. The employees are discourteous and the overall service quality is abysmal. They go out of their way to..
St Georges Medical Centre
lisa f.
Absolutely ridiculous! Spent over 60 minutes crawling from position 10 to position 2 in the queue, and I'm STILL hanging on the line with no resolution in sight!!
St Georges Medical Centre
Sue L.
My child went to the final time slot scheduled for her 10-year-old son, who was diagnosed with tonsilitis. She also brought along her 5-year-old daughter displaying identical symptoms. Although she..
St Georges Medical Centre
Oydy O.
Absolutely appalling service at this medical facility that urgently needs complete overhaul. The staff are completely incompetent and potentially endangering patient lives through negligent..
St Georges Medical Centre
Amber O.
I would rate st georges medical centre zero stars if the option existed. The front desk staff are discourteous, and securing an appointment seems practically impossible.
St Georges Medical Centre
Joanna S.
just reached out to St George's seeking medical help while feeling extremely unwell and was redirected to minster or Sittingbourne hospital walk-in clinics !!! St George's medical centre refused to..
St Georges Medical Centre
V S.