The Loxford Practice
MD
M D. one year ago • From Google
Bad
My experience with the Loxford practice spans its entire existence. Initially, the physicians exhibited genuine enthusiasm for patient care. However, NHS budget cuts severely impacted the quality of medical services, making it nearly impossible to secure appointments or receive adequate treatment. Post-COVID-19, the practice has undergone some positive transformations. The doctors, particularly Dr. Hameed and colleagues, now demonstrate a renewed commitment to patient well-being and maintain a remarkably friendly demeanor. While the reception staff are evidently putting forth their best efforts, the management still has considerable room for improvement. Previously, the timely processing of repeat prescriptions was a persistent issue, but the implementation of a new online system has significantly streamlined the ordering process. Upon revisiting this review on August 16, 2024, I feel compelled to share a recent incident. After requesting a telephone consultation regarding an unusual reaction on my mother's forehead, I received no callback. When I followed up, a staff member named Ibrahim informed me that antibiotics had been prescribed. Confused, I inquired about the purpose of the prescription, given that I hadn't spoken with a doctor. Ibrahim claimed they were for an eye infection. When I clarified that the issue was on her forehead and emphasized the importance of a doctor's call to verify, Ibrahim's response was dismissive: "He's a doctor and you're not, innit? If he says it's an eye infection, then it's an eye infection, innit. Just collect the prescription and give it to her." This interaction exemplifies the subpar medical care my mother received at The Loxford Practice.
paul S.