Castlefields Health Centre
RW
Rachael W. 3 years ago • From Google
Great
I have been with this medical practice for over a quarter-century. As the NHS has evolved, so has the surgery. My experience has been a mix of exceptional support and challenging periods. Some receptionists like Mo and Annette have been genuinely caring, while others seem perpetually irritable, often displaying abrupt and unfriendly behavior. Establishing meaningful communication with GPs has been a lengthy process, particularly challenging with only two current partners and frequent locum staff. However, this has been a longstanding issue within the NHS, predating the Covid pandemic. Dr McCosh is my current GP, and I would not consider seeing anyone else. For patients with ongoing medical needs, having a doctor familiar with your complete medical history is crucial. I experienced a similar connection with Dr Domville, and her departure was genuinely distressing after investing years in building our relationship. Dr McCosh's commitment is evident; she even contacts me during her holidays. Her willingness to apologize for minor mistakes is also commendable. I've observed Dr Holden's progression from a new GP to a partner, and unfortunately, his attitude has deteriorated in the process. Those without long-term medical requirements might not fully understand these challenges. My advice is to consistently work with a GP with whom you can develop a strong, trusting relationship. Yet, I also recognize the complex bureaucratic pressures they navigate. I nostalgically remember the surgery from 25 years ago, but I believe the systemic issues are widespread and deeply rooted.
H P.