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Evie T. 6 years ago • From Google

Rating

Great

Loyal patient with long-standing concerns

I have been a patient at this medical practice for nearly two decades. I would gladly award five stars for the healthcare provided, but certain issues prevent me from doing so. Telephone access is challenging, and when you finally connect, the reception staff can be unhelpful and unnecessarily difficult when scheduling appointments. They seem prone to asking intrusive personal questions without having the qualifications to assess the urgency of my medical needs. I have always been responsible in my approach to healthcare and resent being treated as though I might waste medical professionals' time. I believe the NHS should establish a formal mechanism for addressing such concerns. The online booking system appears useful in theory, though it has persistent issues. Multiple times, the system has incorrectly claimed I'm entering an incorrect date of birth. Reporting this problem to reception has yielded no resolution. Aside from these specific frustrations, the practice remains excellent, which explains my long-standing commitment. Regarding the topic of discrimination, as an English-Roma individual - members of an historically marginalized ethnic group - I want to emphasize that I have never experienced or observed any discriminatory behavior here. In my experience, patients are treated equitably based on their individual circumstances and conduct.

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