AF

Alessandro F. 5 years ago • From Google

Rating

Bad

Lyndhurst Surgery's Endless Paperwork Nightmare

Utterly incompetent. For nearly a year, I've been caught in a bureaucratic nightmare trying to register with this surgery, trapped in a seemingly endless loop of document requests. Every few months, an email arrives demanding ID, forms, or proof of address, which I dutifully submit, only to be met with weeks of silence before receiving yet another identical request. I've even gone to the extreme of personally delivering all required documents to the surgery, obtaining direct confirmation that everything was in order, only to be inexplicably asked for the same materials weeks later. Attempting to communicate by phone is equally futile: when you're not abruptly disconnected, you'll endure 20+ minutes on hold, only to be told the responsible staff member is unavailable and will return your call (a promise that predictably goes unfulfilled). Hoping for an email response is equally absurd. I cannot overemphasize my complete exasperation with this establishment. I've reached a point where, were it not for the extensive email trail documenting my gradual mental unraveling, I might question the surgery's very existence—either due to their persistent gaslighting about missing paperwork or as a self-protective psychological mechanism. But it is real. I was there.

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