Lion Health
Jack W. one year ago • From Google
Bad
Made to wait outside in the cold unnecessarily
Terrible experience! Will be switching practices. Appointment scheduled for 8.30, my unwell partner and I were required to wait outside in cold conditions. My partner was seen at 8.30 this morning. They emerged around 8.45 and were directed to use an off-site pharmacy (operated by the practice) that was inconveniently located away from our home, despite having a pharmacy much closer to where we live. The pharmacy had not received the prescription. I attempted to contact the main reception line as it was the only available option, but they don't open until 10, despite the practice opening at 8.30. We drove back to the practice to speak with reception staff who were curt and dismissive. The interaction felt unwelcoming and unhelpful. The staff member's approach seemed unprofessional and suggested a need for improved customer service training. It transpired that the clinician my partner initially saw was unable to process prescriptions and we had to wait for another clinician who was dealing with an emergency. Conveniently, they became available just as I expressed my frustration. By this point, over an hour had passed since the prescription was issued and still hadn't been sent through. Eventually the prescription was sent to the on-site pharmacy instead, though it's unclear why this wasn't done initially. We had now been waiting an hour and a half since the prescription was first given. Deeply disappointing experience. I have not encountered such poor service standards, particularly from a healthcare provider that should prioritise patient care.
Is it actually possible to book an appointment through the online system? I haven't had any success after attempting for a couple of days.
Lion Health
David B.
Had my annual review today after needing to reschedule to fit with my schedule. The appointment started promptly and was conducted by a member of staff who demonstrated professionalism, efficiency..
Lion Health
Ben C.
Lion Health has recently implemented a pharmacist referral service that appears to have longer waiting times compared to GP appointments. I attended an urgent appointment at the Oldswinford location..
Lion Health
pamela b.
I have been a patient at this surgery for several years and have historically been satisfied with the care provided. However, I am increasingly concerned about the difficulty in obtaining..
Lion Health
Pam S.
Following a lengthy period of consistently excellent care, the introduction of the new system has caused me considerable frustration. I contacted the surgery to arrange an appointment as instructed..
Lion Health
Gareth J.
I was seen by a healthcare professional in a physician associate role today, and they provided excellent care. They were able to quickly identify my respiratory condition. In my opinion, expanding..
Lion Health
Anne S.
I'm unsure about my current healthcare provider following recent staff changes at the practice. Several clinicians I previously saw are no longer available, and I'm uncertain who now has continuity..
Lion Health
Lewis T.
The service provided has been deeply disappointing, and I have decided to switch to a different practice as it has become extremely difficult to obtain an appointment when required.
Lion Health
Jordy B.
I had a very poor experience with the medical professionals at this practice.
Lion Health
Claire L.
As always, my son received outstanding care.
Lion Health
Trevor W.
A frustrating experience with the reception team at this practice. A referral was made for an urgent same-day appointment with a nurse. When contacting reception, my wife was initially told that no..
Lion Health
Rachel M.
I received a referral through my GP to speak with a specialist in a particular area of healthcare. The healthcare professional called me at the scheduled time, gave me their full attention, provided..
Lion Health
Morgan M.
If you manage to secure an appointment, you may be surprised by how few patients appear to be attending the surgery compared to previous times. The premises seems to have excess capacity relative to..
Lion Health
Kevin D.
After seeing numerous unfavorable comments circulating on social media during the pandemic, I was quite hesitant about switching my GP practice following my relocation. However, once my medical..
Lion Health
Ivy F.
My husband recently spent time as an inpatient at a local hospital and upon discharge, a healthcare professional visited him at home and provided excellent support and assistance, including..
Lion Health
Claire C.
The clinical team at this practice is excellent, however some of the staff who handle telephone enquiries could benefit from additional training in patient communication. Their manner came across as..
Lion Health
Anne H.
I have had experience with this practice for family matters. Following my relocation some years ago, I have consistently encountered lengthy wait times when calling. A specialist letter went missing..
Lion Health
Adrian S.
My recent visit left me disappointed. I sustained a significant knee injury and, after several days of attempting self-care with rest and ice without improvement, I contacted the practice first..
Lion Health
Me M.
The practice felt quite detached and lacking in understanding of my personal circumstances. I have concerns about whether I feel genuinely secure in their care.
Lion Health
Shaun S.
I would like to express my gratitude to the nursing team for their assistance with treatment and wound care management for a lower back condition. Over the past several weeks, I have received..
Lion Health
Caroline C.