Denton Turret Medical Centre
Basia Z. 7 months ago • From Google
Bad
Management culture left me feeling unheard and unsupported
I would strongly advise against using this practice. The working environment appears to have significant issues that begin at leadership level. While the nursing team are pleasant, the clinical staff and administrative leadership have negatively affected my health outcomes. 1. Clinical Concerns & Patient Care Knowledge Gaps: A senior clinician stated that a commonly prescribed medication does not exist, rather than consulting reference materials to verify this information. Specialist Dismissal: A GP partner expressed skepticism about a diagnosis provided by a secondary care specialist. Rather than conducting their own assessment, they declined to see me in person and instead offered alternative treatment that proved less effective. Appointment Disruptions: I was asked to leave a consultation partway through because a clinician needed to take an urgent call. 2. Management Issues & Professional Standards Workplace Culture: The administrative leadership contributes to an unprofessional environment. I experienced demeaning communication and was shouted at during a phone conversation. Response to Concerns: When I raised an issue regarding a prescription error that resulted in incorrect charges, the response involved threats regarding my medication access rather than resolution. Complaint Handling: Feedback and complaints appear to be met with defensiveness rather than constructive responses, with no apparent adherence to established feedback procedures. 3. Mental Health Support Concerns This practice is not suitable for those requiring mental health care. I felt judged for continuing antidepressant medication during a difficult period. Staff interactions were unsupportive and dismissive, with repeated pressure to discontinue treatment. I consistently left appointments feeling unheard and unsupported. My main regret is not leaving sooner. This practice does not provide the standard of empathetic or competent care that patients deserve.
Disappointing experience with communication - contacted the practice several weeks prior with a question and was told someone would return my call, but this never happened. When I attempted to..
Denton Turret Medical Centre
David M.
I found my experience at this GP practice to be extremely disappointing and unsatisfactory. The standard of care and respect shown to patients fell well short of what I would expect. The reception..
Denton Turret Medical Centre
Colin C.
My former partner waited from Friday until Tuesday for a prescription that the practice indicated had been sent, but it never arrived. The pharmacy confirmed they checked their records back to..
Denton Turret Medical Centre
Michelle, M.
If there were a lower rating available, I would have given it. The care provided has been deeply disappointing.
Denton Turret Medical Centre
winifred p.
I cannot find fault with the individuals at this practice, but I will say that one particular clinician stands out as exceptional. The reception team members do everything in their power to help..
Denton Turret Medical Centre
Kim Z.
I contacted the reception team and a clinician today, and both treated me with respect and compassion. The clinician made me feel supported during a very difficult period while I'm managing..
Denton Turret Medical Centre
Basia Z.
I would strongly advise against using this practice. The working environment appears to have significant issues that begin at leadership level. While the nursing team are pleasant, the clinical..
Denton Turret Medical Centre
Tony L.
I have experienced multiple serious health events and attended the practice with concerning symptoms including chest discomfort, back pain, and breathing difficulties. I was advised to attend an..
Denton Turret Medical Centre
Nazia A.
It is very difficult to obtain an appointment as there are significant challenges reaching the practice by telephone. We have made multiple attempts over several days without success in securing a..
Denton Turret Medical Centre
Michelle F.
The receptionist was lovely and very friendly, which made my visit feel at ease. I would like to thank them for this.
Denton Turret Medical Centre
Kim F.
I had a remote consultation where we discussed my chronic upper back pain affecting my ribs and leg. Following our discussion, I was given a diagnosis and prescribed pain relief medication. However,..
Denton Turret Medical Centre
Hacking V.
I have been attempting to book an appointment for some time, but have consistently encountered engaged phone lines whenever I try to call. I am unable to provide a higher rating until there is an..
Denton Turret Medical Centre
Ron D.
I needed to obtain my medical records, and when I finally got through, I spoke to a pleasant member of staff who was exceptionally helpful and courteous. They printed the documents promptly and..
Denton Turret Medical Centre
Michelle R.
I have no complaints; the practice has provided me with considerable support.
Denton Turret Medical Centre
Ralph T.
Excellent medical staff. Wonderful nursing team. Remarkably well-organised and compassionate.
Denton Turret Medical Centre
Elizabeth C.
Today I received fantastic service from both the receptionist and the practice nurse. Thank you so much.
Denton Turret Medical Centre
Steve L.
Following a recent diagnosis involving metabolic and cardiovascular concerns, I began taking medications to manage blood pressure and cholesterol levels. Shortly after starting treatment, I..
Denton Turret Medical Centre
kath b.
The telephone line is consistently busy, which is frustrating.
Denton Turret Medical Centre
Kevin S.
I have been a patient for two decades and have lived at my current address for ten years. Today I received a call informing me that I have 28 days to find alternative medical care because I am..
Denton Turret Medical Centre
Lana H.
I find it frustrating that telephone appointments consistently seem to be unavailable due to high demand.
Denton Turret Medical Centre
Team E.