BZ

Basia Z. 4 months ago • From Google

Rating

Bad

Management culture left me feeling unheard and unsupported

I would strongly advise against using this practice. The working environment appears to have significant issues that begin at leadership level. While the nursing team are pleasant, the clinical staff and administrative leadership have negatively affected my health outcomes. 1. Clinical Concerns & Patient Care Knowledge Gaps: A senior clinician stated that a commonly prescribed medication does not exist, rather than consulting reference materials to verify this information. Specialist Dismissal: A GP partner expressed skepticism about a diagnosis provided by a secondary care specialist. Rather than conducting their own assessment, they declined to see me in person and instead offered alternative treatment that proved less effective. Appointment Disruptions: I was asked to leave a consultation partway through because a clinician needed to take an urgent call. 2. Management Issues & Professional Standards Workplace Culture: The administrative leadership contributes to an unprofessional environment. I experienced demeaning communication and was shouted at during a phone conversation. Response to Concerns: When I raised an issue regarding a prescription error that resulted in incorrect charges, the response involved threats regarding my medication access rather than resolution. Complaint Handling: Feedback and complaints appear to be met with defensiveness rather than constructive responses, with no apparent adherence to established feedback procedures. 3. Mental Health Support Concerns This practice is not suitable for those requiring mental health care. I felt judged for continuing antidepressant medication during a difficult period. Staff interactions were unsupportive and dismissive, with repeated pressure to discontinue treatment. I consistently left appointments feeling unheard and unsupported. My main regret is not leaving sooner. This practice does not provide the standard of empathetic or competent care that patients deserve.

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