Denton Turret Medical Centre
Basia Z. 8 months ago • From Google
Bad
Management culture left me feeling unheard and unsupported
I would strongly advise against using this practice. The working environment appears to have significant issues that begin at leadership level. While the nursing team are pleasant, the clinical staff and administrative leadership have negatively affected my health outcomes. 1. Clinical Concerns & Patient Care Knowledge Gaps: A senior clinician stated that a commonly prescribed medication does not exist, rather than consulting reference materials to verify this information. Specialist Dismissal: A GP partner expressed skepticism about a diagnosis provided by a secondary care specialist. Rather than conducting their own assessment, they declined to see me in person and instead offered alternative treatment that proved less effective. Appointment Disruptions: I was asked to leave a consultation partway through because a clinician needed to take an urgent call. 2. Management Issues & Professional Standards Workplace Culture: The administrative leadership contributes to an unprofessional environment. I experienced demeaning communication and was shouted at during a phone conversation. Response to Concerns: When I raised an issue regarding a prescription error that resulted in incorrect charges, the response involved threats regarding my medication access rather than resolution. Complaint Handling: Feedback and complaints appear to be met with defensiveness rather than constructive responses, with no apparent adherence to established feedback procedures. 3. Mental Health Support Concerns This practice is not suitable for those requiring mental health care. I felt judged for continuing antidepressant medication during a difficult period. Staff interactions were unsupportive and dismissive, with repeated pressure to discontinue treatment. I consistently left appointments feeling unheard and unsupported. My main regret is not leaving sooner. This practice does not provide the standard of empathetic or competent care that patients deserve.
I honestly cannot thank the practice team enough! After a considerable time, I was eventually referred for an issue which should have been addressed sooner. The nursing staff have looked after me so..
Denton Turret Medical Centre
Tony B.
Consistently demonstrates a helpful approach.
Denton Turret Medical Centre
Darren C.
The healthcare professionals at this practice have consistently provided excellent care for my family and myself. They have been supportive and helpful not only for minor ailments but also in..
Denton Turret Medical Centre
Christine C.
Would rate this experience very poorly if lower scores were possible. The waiting time was excessively long, lasting nearly two hours, which led to me deciding to leave without being seen.
Denton Turret Medical Centre
Patricia A.
Reaching this surgery by phone feels like a full-time commitment. I consistently find myself far back in the queue, and today I waited over 20 minutes before deciding to hang up. I've attempted..
Denton Turret Medical Centre
Micky L.
I found the experience quite frustrating. The phone lines are difficult to get through on, and when I called to arrange an appointment at the standard opening time, there were no slots available...
Denton Turret Medical Centre
judy B.
Following my appointment, I needed to book a follow-up visit and arrange some tests. When I approached the reception desk, I was turned away as there were already several people waiting. I remained..
Denton Turret Medical Centre
Patsy C.
I attempted to contact the practice on numerous occasions before finally reaching someone, only to be informed that no appointments were available and advised to try calling back the following..
Denton Turret Medical Centre
BabraBob X.
The reception staff conduct themselves in an unprofessional manner, speaking condescendingly to patients and providing poor service. Their approach comes across as domineering, and they appear..
Denton Turret Medical Centre
Caroline T.
It was lovely to encounter a friendly and helpful receptionist this morning who was happy to assist me. The nursing staff member I saw was also excellent.
Denton Turret Medical Centre
Linda S.
It appears to be extremely difficult to secure an appointment at this practice, making one wonder if there are adequate clinical staff available to meet patient demand.
Denton Turret Medical Centre
Denise B.
I am not registered with this surgery, though my father was. Following my father's passing, I was informed that the surgery would notify the relevant registration authority so that we could proceed..
Denton Turret Medical Centre
Sixty T.
The reception team displayed a dismissive attitude, with one member becoming visibly irritated when I requested they face me while speaking, as I was unable to hear their words while they remained..
Denton Turret Medical Centre
Kim F.
I had a remote consultation where we discussed my chronic upper back pain affecting my ribs and leg. Following our discussion, I was given a diagnosis and prescribed pain relief medication. However,..
Denton Turret Medical Centre
Frederick L.
I have been experiencing significant difficulties obtaining my repeat prescription in a timely manner. I have now been without my medication for eleven days, which is causing me considerable concern..
Denton Turret Medical Centre
Michelle E.
Received a callback from my GP regarding a health concern. The clinician was exceptionally professional and responded promptly. I would recommend this practice highly as they listened carefully to..
Denton Turret Medical Centre
Colin C.
My former partner waited from Friday until Tuesday for a prescription that the practice indicated had been sent, but it never arrived. The pharmacy confirmed they checked their records back to..
Denton Turret Medical Centre
Team E.
Disappointing experience with communication - contacted the practice several weeks prior with a question and was told someone would return my call, but this never happened. When I attempted to..
Denton Turret Medical Centre
Colin C.
Excellent service with friendly staff. I typically manage to get an appointment on the same day.
Denton Turret Medical Centre
Roland R.
Found it quite amusing to observe staff members taking smoking and vaping breaks outside the premises. NHS😂
Denton Turret Medical Centre
Bethany B.