KK

Katrina K. one year ago • From Google

Rating

Bad

Management dismissive when following their own instructions

I felt spoken to as though I had made a mistake by the management team, despite simply following guidance provided between different services. There seemed to be a misunderstanding about the role of one service as a referral pathway, when it functions as such. The other service demonstrated greater empathy and patience in their approach. After completing an online appointment booking, I was informed that the appointment details were not visible in their system. I have repeatedly been advised to contact the practice again the following day rather than receiving immediate assistance.

Other reviews for The Peel Medical Practice