Borough Road & Nunthorpe Medical Group

The practice demonstrated a swift and professional response to a minor miscommunication, with management handling the matter in a straightforward and composed manner. The team took time to discuss..

What kind of medical practice closes on weekends when I'm working throughout the week? How am I supposed to get an appointment when the surgery isn't open at times that would work for my schedule?

The entire team has been friendly and courteous, and I have no complaints about their manner. However, obtaining an appointment is extremely challenging, with waiting times stretching to 8 weeks or..

The practice was quite hectic, though the team members were extremely accommodating and supportive.

I cannot fault the service once you manage to access it, but getting an appointment in the first place is the real challenge. The practice lacks modern communication options, making it difficult to..

I would like to commend the practice located on the main road. I was seen today by an advanced nurse practitioner who identified my issue, provided me with helpful information about my condition and..

Outstanding quality of care and service provided at this practice.

The prescription inquiry line opens at 2pm, and when calling at that time while being first in the queue, it typically takes around 35 minutes before someone answers. This extended wait has been..

Poor Service Experience. Positives: - straightforward registration process Negatives: - difficulty obtaining appointments as the phone lines appear consistently busy, even when calling at..

I have been a patient at this practice for a considerable time and have consistently experienced helpful, accommodating, friendly and courteous service.

The staff member I spoke with on the phone did not seem receptive to my concerns and came across as dismissive. They appeared keen to end the call and disagreed with me regarding correspondence I..

The medical professionals at this practice are exceptionally dedicated and go the extra mile. In particular, two of the clinicians stand out as exemplary practitioners who embody the highest..

The experience was quite frustrating. I attempted to book an appointment following the requested call time, but was unable to get through despite multiple attempts. When I finally did make contact,..

The reception staff took considerable time to answer calls, and I found their manner to be unwelcoming. They appeared to make quick judgments about patients based on the nature of their enquiries...

The practice has been disappointing, with difficulty reaching them by telephone and an overall unsatisfactory experience.

I called the practice and waited for a callback after selecting the appropriate option. When someone called me back, I spoke with a member of staff who seemed unhelpful. I was trying to reschedule..

Would not recommend. The service has been disappointing. The waiting area appears empty despite difficulty obtaining appointments. The practice does not seem responsive to patient concerns..

The practice was not particularly helpful when I needed to obtain eye drops following surgery. My elderly disabled father was about to run out of his antibiotic eye drops, and when I contacted the..

The reception staff and nursing team are excellent, however there is virtually no privacy at the front desk. I would caution against raising mental health matters or concerns about alcohol..

The service has declined significantly over the years. What was once an excellent practice has become disappointing. Getting past the reception desk is challenging, and the overall standard of care..