Living Well Partnership - West End Surgery
Rating
- Review verified by SMS
- Barbara W.
- 283
- 1
BW
Barbara W. 7 months ago
Average
Unable to use Anima but was pleased that an obliging receptionist helped - now told this is against their policy and no longer allowed. Writing this complaint but had to borrow a friends phone because this system will not accept my home phone number, only a mobile, yet another set back! Have heart condition and should stay calm, this system makes my blood boil as I have problems accessing it . Spoke to "IAndy" today, what is this about. Shortly after joining the practice and knowing the experience my husband has had in trying to get an appointment i decided to go directly to A&E when unwell , where it was confirmed A/F was the problem, however no contact was made from this surgery afterwards and notes from my consultant took nearly a month to appear on my records, it took nearly a year to get access to a follow up from a consultant at the hospital even though my A/F was not regulating. Lots of practices in this group and yet it can take up to three weeks to obtain a blood test and that may be at another practice, again making travel a problem to older people., one wonders whether the quantity of patients is more important than the service that is given especially as most units appear to be very quiet on visits. Offered an injection recently which was not required as I had this one at my previous practice at which point I realised that after two years my previous notes had not been forwarded or applied to the system. Came today for a repeat prescription as advised by a letter from my consultant on 27/01/26 but told the information had only been entered onto the system on 13/02/26 and that it " would take the doctor two weeks to read the notes" and this was when I was given a phone number that introduced me to - IAndy Even though the consultants letter was already on the system advising which medication was required I was told I could not get a repeat prescription from my doctors without accessing iAndy Most receptionists are helpful, they must be pulling their hair out with this system. The doctors have been helpful but overall the admin. system leaves a lot to be desired especially where older patients are involved.
Joy B.