Newington Health Care Centre

The reception team could benefit from improved customer service training and a more welcoming approach to patients.

Ordered my prescription at this practice and found the staff to be very welcoming. I was able to access physiotherapy services within a short timeframe, which proved beneficial for my needs.

I experienced a lengthy process using the automated booking system that resulted in an appointment being scheduled considerably further ahead than I would have preferred. I am in the process of..

My partner arrived a few minutes late for his appointment, and the practice recorded him as a no-show despite his arrival. Given the significant traffic disruptions in the area at that time, this..

Attempted to contact the practice on multiple occasions without receiving a response, despite observing that staff appeared to be available at the time.

The practice has been difficult to work with. It is challenging to get through when calling to book appointments, and I have found the clinical care to be unsatisfactory. I am considering changing..

It is difficult to reach the practice by telephone.

The team here proved to be quite supportive and accommodating.

I visited the practice regarding a prescription that hadn't been transmitted to my pharmacy. After providing my information, the receptionist spent considerable time locating my records without any..

The appointment experience was disappointing.

I recently switched my mother's care to a local surgery. I cannot speak highly enough of the standard of care provided by the entire team, from the reception staff through to the clinical..

Had to call at eight in the morning to book an appointment. Spent an hour on hold waiting to speak to someone, only to be told there were no available slots and to try calling back the next day...

The practice generally responds to my requests for appointments and I have been able to see a clinician when necessary. Although there are sometimes lengthy waits after checking in, I feel the..

I would recommend avoiding this practice. I requested an appointment to discuss medication that is not available on repeat and cannot be ordered through the NHS app, but was informed by reception..

Not a good use of public funding.

I have been a patient at this shared practice for many years, since it was located at its previous address on Lomond Road. Unfortunately, over the past few years, the quality of care has declined..

Absolutely disappointing experience. I waited an extended period on hold only to be disconnected at the end of the business day, which was frustrating when I needed assistance. The clinical staff..

Attended for a vaccination appointment and found the service to be well-organised with minimal waiting time.

Not the greatest experience when I visited recently. A member of staff mentioned it was a viral issue and explained that medication couldn't be provided for that reason. However, I was concerned..

There has been a significant issue. When I attempted to book an appointment a few weeks ago, I was informed that I wasn't registered on their system. I've been attending this practice since it first..