Triangle Group Practice
C(
Craig (. one year ago • From Google
Bad
Two recent incidents have compelled me to update this review. During a visit to the surgery with my daughter, I suddenly became unwell - experiencing dizziness and heart palpitations. We were merely there to book an appointment when I collapsed. Shockingly, no one offered assistance, and we were simply directed to A&E - no doctor was called to examine me, despite being in a medical facility. I'm convinced I would have received more compassionate care if I had fallen ill in a retail store. The second issue arose when I needed a prescription and completed a form for doctor approval. Upon calling two days later, I discovered they had rejected my request because I hadn't specified the exact drug name. I had referred to it as the 'last medication' prescribed to me. Any competent medical professional would have understood this by reviewing my medical records, but an unnamed staff member chose to reject it without even contacting me. When I explained the situation, they finally agreed to reprocess my request. However, another day has passed with no resolution. I'm left wondering: what is the purpose of this practice? Certainly not healthcare! Dr Pai remains exceptional, and I've been her patient for years, so my criticism is not directed at the physicians. Instead, I find the practice's management deeply problematic and a betrayal of medical ethics. With rare exceptions, the staff's consistently rude, aggressive, and unhelpful demeanor seems deliberately designed to obstruct medical care for those in need. No ill person should endure such degrading and hostile treatment, which appears to be a systemic issue rather than an isolated incident. As other reviewers have noted, they urgently need to employ staff capable of treating patients with basic human dignity.
Cathryn C.