Wingate Medical Centre
Ann M. 4 years ago • From Google
Poor
Medication Delays and Repeat Prescription Problems
I have been a patient at this clinic for an extended period, but I am increasingly dissatisfied with my medication management recently. The process of having my prescriptions mailed to me worked well during the lockdown; however, it has now become incredibly frustrating due to the surgery's failure to respond to emails from Wells and their repeated reminders. This situation directly affects the delivery of my pain relief patches. Currently, I have gone over a week without receiving them and am still waiting for their arrival in the mail. My initial request was submitted on September 23rd, 2021, and I followed up again on September 29th, 2021. When I contacted the surgery for clarification, I was informed that the required medication was not included in my repeat prescription list? There has been no discussion with any doctor regarding its removal from there. The receptionist mentioned that they would forward my medication request to Wells; as I'm writing this review on October 7th, 2021, I'm still awaiting those medications' arrival while also noting that they haven’t yet been added back onto my repeat prescription as confirmed through Patient Access. Furthermore, it seemed like the receptionist attempted to shift blame onto Wells when it's clear that responsibility lies with the surgery itself. While I'm fully aware of how challenging circumstances are for staff at this time, there continue to be numerous inconsistencies—such as having essential medications removed from repeat prescriptions—that should be addressed promptly.
I am currently receiving only a week's worth of medication, and the process to obtain it takes three days. This situation has forced me to endure ongoing pain for months, creating an incredibly..
Wingate Medical Centre
Alun J.
The doctors' surgery is outstanding, with every member of the team, from receptionists to physicians, contributing positively. The quality of service provided by the NHS deserves a perfect rating of..
Wingate Medical Centre
Susan D.
I am extremely satisfied with the care I receive at Wingate Medical Centre. Dr. Agnew referred me to a physiotherapist, and I must say he is an exceptional physician. Throughout our discussions, he..
Wingate Medical Centre
Worrall A.
Medical professionals excel in their responsibilities, but there can be shortcomings with the reception staff. Occasionally, they provide insufficient information about the status of prescriptions,..
Wingate Medical Centre
Dawn M.
The team has consistently exhibited remarkable helpfulness and warmth. I have no complaints about the physicians, particularly Dr. Baxter, who is an outstanding doctor.
Wingate Medical Centre
Simon T.
I registered with Wingate Medical Centre in Kirkby in June 2023, shortly after relocating from Kent. The general practitioners here are incredibly understanding, compassionate, and display a high..
Wingate Medical Centre
Carol M.
I have been a patient at this practice for more than two decades, starting when it was located in Fazakerley. Although I hesitated to switch due to travel concerns, I am truly grateful that I..
Wingate Medical Centre
Ben T.
My registration form was misplaced at a time when I urgently required my COVID vaccine. It's quite disheartening.
Wingate Medical Centre
Margaret J.
I am always eager to lend a hand. I journey quite a distance to support individuals with special requirements, and I have noticed that the staff is exceptionally friendly, supportive, and..
Wingate Medical Centre
Xtra T.
The team is friendly and supportive.
Wingate Medical Centre
Lauren L.
It states that the hours of operation are from 7 AM to 7 PM; however, it actually starts at 8 AM and closes around 6 PM. The listed opening times require revision.
Wingate Medical Centre
rita byrne
appointment on time to see nurse, and did a thorough assessment .
Wingate Medical Centre
Karen E.
Collette, the receptionist, truly shines with her remarkable helpfulness and compassion whenever she picks up the phone. Let's give three cheers for Collette! Her dedication is greatly appreciated!
Wingate Medical Centre
ann m.
I have been a patient at this clinic for an extended period, but I am increasingly dissatisfied with my medication management recently. The process of having my prescriptions mailed to me worked..
Wingate Medical Centre
Rob O.
Up until recently, I had no issues with undergoing surgery; however, my perspective shifted slightly following last week’s experience. For three mornings in a row, I called precisely at 8 AM, hoping..
Wingate Medical Centre
Jozef D.