AM

Ann M. 4 years ago • From Google

Rating

Poor

Medication Delays and Repeat Prescription Problems

I have been a patient at this clinic for an extended period, but I am increasingly dissatisfied with my medication management recently. The process of having my prescriptions mailed to me worked well during the lockdown; however, it has now become incredibly frustrating due to the surgery's failure to respond to emails from Wells and their repeated reminders. This situation directly affects the delivery of my pain relief patches. Currently, I have gone over a week without receiving them and am still waiting for their arrival in the mail. My initial request was submitted on September 23rd, 2021, and I followed up again on September 29th, 2021. When I contacted the surgery for clarification, I was informed that the required medication was not included in my repeat prescription list? There has been no discussion with any doctor regarding its removal from there. The receptionist mentioned that they would forward my medication request to Wells; as I'm writing this review on October 7th, 2021, I'm still awaiting those medications' arrival while also noting that they haven’t yet been added back onto my repeat prescription as confirmed through Patient Access. Furthermore, it seemed like the receptionist attempted to shift blame onto Wells when it's clear that responsibility lies with the surgery itself. While I'm fully aware of how challenging circumstances are for staff at this time, there continue to be numerous inconsistencies—such as having essential medications removed from repeat prescriptions—that should be addressed promptly.

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