Forum Family Practice
NS
Nicola S. 2 years ago • From Google
Bad
I have experienced issues on two separate occasions where I did not receive the medication I had requested, which resulted in me being without my respiratory medication for several days. This caused me significant difficulty managing my respiratory condition, to the extent that I had to use someone else's medication as a temporary solution. Additionally, I had an appointment scheduled for the early morning slot. I arrived approximately ten minutes early and checked in as requested. However, I was not called through until around fifteen minutes after my scheduled appointment time. When I enquired with reception staff about the delay, as I had specifically requested this early slot to avoid being late for work, they were unable to provide an explanation. I continued waiting for a further five minutes without any communication. During this time, I could hear staff members in a nearby room engaged in conversation and laughter. I subsequently learned that the healthcare professional scheduled to see me was in that room, and the reason given for my appointment not starting on time was that a staff meeting was taking place that morning. This raises the question of why appointments were booked at that time if a meeting was already scheduled. These experiences have significantly affected my confidence in the practice. The repeated issues with medication provision, combined with what I perceive as a lack of accountability, professionalism, and consideration for patients' time, have left me concerned about the standard of care and service I can expect.
Mark B.