KR

Kirsty R. 2 years ago • From Google

Rating

Bad

Medication handling let down by poor timing

I have a chronic condition requiring regular medication management, and this is the third occasion where I have experienced issues with my prescription handling. On this latest instance, I received a message shortly after 6pm informing me that I must complete a medication review appointment before my prescription could be dispensed. This notification came just before the practice closed for a bank holiday period, and my medication is essential for my daily functioning. I find this timing and approach to be unacceptable and am considering switching to another practice and pharmacy. Additionally, I felt the communication I received was dismissive and unhelpful.

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