Hazeldene Medical Centre
Praveen S. one year ago • From Google
Bad
Medication math nightmare at reception
URGENT: RECEPTION TEAM NEEDS IMPROVEMENT The previous reception staff demonstrated professionalism and empathy, but the current team appears severely lacking in fundamental competencies. I've encountered persistent challenges with the reception staff regarding my medication management. Despite having five medications prescribed for a two-month period, one medication (taken twice daily) was inexplicably approved only for one month. I repeatedly attempted to explain the mathematical miscalculation, but the receptionist remained obstinate and uncooperative. Even after highlighting that a similar issue was successfully resolved last month, she continued to disregard my concerns. Only after meticulously breaking down the arithmetic did she reluctantly acknowledge the error and submit a request for the missing medication. The interaction was emotionally overwhelming. Her dismissive demeanor and confrontational body language significantly escalated my anxiety, severely hampering my ability to articulate the problem. Such unprofessional interactions are not just frustrating but potentially detrimental to patient psychological well-being. Furthermore, the team demonstrates a shocking absence of basic customer service etiquette. Upon entry, patients are immediately interrogated about appointment status, devoid of any preliminary greeting or human acknowledgment. Elementary courtesy appears completely absent. Urgent training is imperative for the reception team, focusing on both precise prescription management and cultivating a compassionate, patient-centered approach. Reception team on 15/5/25
I dispatched an email on November 18th, 2024 concerning a data breach, and to date, there has been complete silence. When I telephoned, the discourteous reception personnel instructed me to send an..
Hazeldene Medical Centre
Mihalis M.
I was thoroughly impressed with this GP's service from beginning to end. The entire process was managed with utmost professionalism, characterized by transparent communication and a genuinely..
Hazeldene Medical Centre
Seah S.
I find it quite unjust that despite arriving for my scheduled 10:50 bloodtest at 10:20, I was left waiting until 11:20, while another patient who just walked in at 11:15 was immediately called for..
Hazeldene Medical Centre
Regina S.
The reception staff member displayed an incredibly unprofessional demeanor. He clearly lacks the necessary skills for customer interaction. His responses were dripping with sarcasm and showed..
Hazeldene Medical Centre
Madeleine B.
Recent update. My scheduled appointment was abruptly cancelled, and the hospital falsely claims they attempted to reach me. The sole missed call I received was for a mental health appointment where..
Hazeldene Medical Centre
Binal P.
I'm extremely frustrated after enduring a health problem for nine months. My general practitioner only offers phone consultations, which are completely useless, and they repeatedly prescribe the..
Hazeldene Medical Centre
Gemma G.
I'm perplexed by the negative feedback, as my experience with this GP practice has been nothing short of excellent over the past year. While my interactions have primarily been administrative, such..
Hazeldene Medical Centre
Hannah J.
Despite having relocated years ago, their administrative system persistently and inappropriately keeps me enrolled, which has created complications with my current primary care physician..
Hazeldene Medical Centre
Kinga F.
Utterly unacceptable service that hits rock bottom. The leadership of this medical practice desperately needs to be replaced immediately. How is it possible to have a single, completely ineffective..
Hazeldene Medical Centre
Hanna F.
This has to be the most unsettling medical practice I've ever encountered. I desperately wish there was a mechanism to report and shut down such a terrible establishment. I initially requested..
Hazeldene Medical Centre
Classie C.
Please run, run fast, from this surgery. (The positive reviews seem fabricated; visit the clinic once and you'll understand what I mean) - Impossible to secure a face-to-face consultation despite 8..
Hazeldene Medical Centre
Mikel W.
Switching to a more suitable general practitioner triggers repeated re-registration at this clinic, which prevents patients from obtaining their necessary medication. This practice needs to cease..
Hazeldene Medical Centre
dienne95 d.
This NHS clinic is utterly deplorable! I've been attempting to contact them for more than a week, and consistently, no one answers the phone. Disgraceful - their service is completely unacceptable.
Hazeldene Medical Centre
Tia W.
I want to express my heartfelt appreciation to Dr Corriette, who attentively listened to my worries with sincere empathy and care. She thoroughly questioned me to ensure a comprehensive grasp of my..
Hazeldene Medical Centre
Mona F.
How can this even be considered a service? I've spent countless months attempting to secure a blood test scheduling, as recommended by my physician, and it's utterly futile to make contact. Despite..
Hazeldene Medical Centre
Naseef A.
I sent in my taxi medical documentation approximately eight weeks back, initially being informed the processing would require four weeks. Yet, it's now nearly two months past, and following two..
Hazeldene Medical Centre
Elishea K.
Caution: Upon registering as a new patient with this medical practice, I've been unable to connect with any real staff. The entire process is completely computerized. I submitted an appointment..
Hazeldene Medical Centre
Vinash M.
I am writing to convey my deepest appreciation to Dr Kaksha Shah and Dr Vruti Patel for the outstanding medical treatment they have extended to my father. Their unwavering commitment, empathy, and..
Hazeldene Medical Centre
Ana M.
If zero-star ratings were possible, this GP practice would absolutely get one. Without a doubt, this is the most incompetent and useless medical practice I've ever encountered! After a blood test,..
Hazeldene Medical Centre
Sara B.
Waste of time and energy. Their communication infrastructure is abysmal. Their signal quality is so poor that reaching out becomes an exercise in frustration. Email? Forget it. Phone support is a..
Hazeldene Medical Centre
Divyesh C.