Hazeldene Medical Centre
Praveen S. one year ago • From Google
Bad
Medication math nightmare at reception
URGENT: RECEPTION TEAM NEEDS IMPROVEMENT The previous reception staff demonstrated professionalism and empathy, but the current team appears severely lacking in fundamental competencies. I've encountered persistent challenges with the reception staff regarding my medication management. Despite having five medications prescribed for a two-month period, one medication (taken twice daily) was inexplicably approved only for one month. I repeatedly attempted to explain the mathematical miscalculation, but the receptionist remained obstinate and uncooperative. Even after highlighting that a similar issue was successfully resolved last month, she continued to disregard my concerns. Only after meticulously breaking down the arithmetic did she reluctantly acknowledge the error and submit a request for the missing medication. The interaction was emotionally overwhelming. Her dismissive demeanor and confrontational body language significantly escalated my anxiety, severely hampering my ability to articulate the problem. Such unprofessional interactions are not just frustrating but potentially detrimental to patient psychological well-being. Furthermore, the team demonstrates a shocking absence of basic customer service etiquette. Upon entry, patients are immediately interrogated about appointment status, devoid of any preliminary greeting or human acknowledgment. Elementary courtesy appears completely absent. Urgent training is imperative for the reception team, focusing on both precise prescription management and cultivating a compassionate, patient-centered approach. Reception team on 15/5/25
I would gladly award zero stars if possible - this is absolutely the most appalling general practice surgery I've ever encountered! On two separate occasions, they've been three-quarters of an hour..
Hazeldene Medical Centre
Diana U.
Steer clear of this medical practice if you have an infant! They've repeatedly postponed my newborn's initial vaccination! The immunization was meant to be administered at 8 weeks, and now she's 12..
Hazeldene Medical Centre
Anthony A.
Absolutely abysmal, potentially the most incompetent medical practice in the United Kingdom. They're quick to respond to online feedback, yet incredibly slow to answer telephone calls or electronic..
Hazeldene Medical Centre
Chloe P.
Steer clear. I was seeking an in-person consultation for medical examinations. After 14 days, 6 chat attempts, 1 email, 2 virtual consultations, and 83 phone calls, I still couldn't schedule an..
Hazeldene Medical Centre
Kader M.
You are the worst general practitioner in the United Kingdom Completely unreliable Fail to respond to phone calls Show absolute indifference Simply disconnect your communication This practice is..
Hazeldene Medical Centre
kassiani v.
I've repeatedly reached out to the clinic to renew my prescription. The GP has failed to prescribe my critical cancer treatment medication, and I'm nearly out of supply with just 10 days remaining...
Hazeldene Medical Centre
Edem F.
Completely worthless experience. I spent 3 hours traveling for a post-surgery wound check, only to be told there's no infection. When I asked a single question, the doctor was unable to provide an..
Hazeldene Medical Centre
Brijal G.
Abysmal customer service from my healthcare providers. I've invested substantial funds through the NHS, only to be met with constant excuses from my general practitioners. A single straightforward..
Hazeldene Medical Centre
marwa k.
Absolutely terrible experience! I've wasted an entire day waiting in line, and still no one has responded to my urgent matter!!! This was critically important!!!
Hazeldene Medical Centre
Daria P.
I visited this clinic around 13:30/14:00 today following a Sunday emergency hospital surgery, where doctors advised me to see my GP for wound dressing change. However, the clinic staff completely..
Hazeldene Medical Centre
Gemma G.
I'm perplexed by the negative feedback, as my experience with this GP practice has been nothing short of excellent over the past year. While my interactions have primarily been administrative, such..
Hazeldene Medical Centre
Hanna F.
This has to be the most unsettling medical practice I've ever encountered. I desperately wish there was a mechanism to report and shut down such a terrible establishment. I initially requested..
Hazeldene Medical Centre
Rajah D.
Communication within this GP practice is absolutely terrible. Twice they've mistakenly drawn blood and then wanted to draw more to "correct" their error, showing complete lack of understanding of..
Hazeldene Medical Centre
Elsa B.
I've been a patient at Hazeldene for some time. Their e-consult service was excellent; I consulted with Yashar, who demonstrated genuine care and understanding regarding my concerns. Much..
Hazeldene Medical Centre
bpd _.
If I could rate this clinic group with a negative star rating, I absolutely would. Never have I encountered a more chaotic and unaccommodating medical practice. What should have been a simple..
Hazeldene Medical Centre
Constance P.
5 stars for the Healthcare Team. I visited Crest Medical Centre today and was thoroughly impressed. The familiar front desk Receptionist greeted me with a warm smile, which was delightful. I'd also..
Hazeldene Medical Centre
Madeleine B.
Recent update. My scheduled appointment was abruptly cancelled, and the hospital falsely claims they attempted to reach me. The sole missed call I received was for a mental health appointment where..
Hazeldene Medical Centre
Soheil S.
Reaching them by phone is an exercise in futility, and their email communication is nonexistent. Their complete disregard is profoundly disheartening and infuriating. I've repeatedly submitted my..
Hazeldene Medical Centre
Hannah J.
Despite having relocated years ago, their administrative system persistently and inappropriately keeps me enrolled, which has created complications with my current primary care physician..
Hazeldene Medical Centre
Charlotte N.
The absolute worst medical practice imaginable. I strongly advise anyone thinking about registering here to seek alternatives immediately. They have repeatedly violated patient confidentiality..
Hazeldene Medical Centre
holly h.