Loxwood Medical Practice
GG
George G. one year ago • From Google
Bad
After relocating to the area, I switched to Loxwood medical practice, leaving behind my long-time doctors. I had been prescribed a mental health medication that my previous physician and I thoroughly discussed, recognizing its life-changing positive impact over nearly a year of consistent use. When I requested a repeat prescription from Dr Webb, she initially agreed at the appointment's conclusion. However, upon attempting to collect the prescription, I was informed she needed to consult a colleague - an incredibly frustrating turn of events, especially as I was nearly out of medication. Two days later, reception contacted me to relay that Dr Webb was uncomfortable prescribing the medication and had unilaterally referred me to the mental health team without my consultation. I emphasized my long-term medication history and the potential risks of abruptly stopping treatment, but was merely told to "call if it gets worse." I subsequently requested a direct call from Dr Webb. Upon receiving her return call, I was curtly informed that she would not prescribe the medication and suggested I could register elsewhere if dissatisfied. I am utterly dismayed by this profound lack of professional care. Any medical professional understands the dangers of suddenly discontinuing medication. I'm already experiencing negative effects from missing my usual prescription, which my previous doctor confirmed was safe and beneficial. Dr Webb's refusal to prescribe, coupled with her unwillingness to communicate directly, is unacceptable. Changing doctors is already anxiety-inducing, and this experience has only exacerbated my concerns. I've been forced to register with another practice, further delaying my medication and potentially compromising my mental health. The complete disregard for patient welfare is shameful. Breaking commitments made during consultations and avoiding direct patient communication demonstrates a fundamental failure in medical professionalism. Healthcare providers should prioritize patient well-being, not create unnecessary obstacles and emotional distress.
Emma B.