MM

M. M. one year ago • From Google

Rating

Bad

Medication mix-up left me frustrated and hurting

I requested a repeat prescription and was informed by the receptionist that it had been processed. Upon visiting Tesco to collect it, I was informed that no prescription had been sent. The following day, I phoned the surgery while experiencing pain, only to discover that there was no record of my initial call. I requested a callback from the Practice Manager 10 months ago. Neither a call nor an apology has been forthcoming. The staff seem eager to terminate calls as quickly as possible. They have eliminated the contact email address from their website, forcing communication solely through an online portal. This strategy effectively prevents copying NHS representatives on correspondence. In my view, these are deliberate tactics to evade potential scrutiny. A health service should fundamentally embody openness and transparency, which this practice clearly does not.

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