VM

Vera M. 4 years ago • From Google

Rating

Bad

Medication Nightmare at Junction Medical Centre

I rely on critical medication for my mental health, and 3 days ago, I visited my local pharmacy only to be told they had nothing from my GP. The same day, I went to Junction medical centre and discovered I had been removed from their practice without any notification! No one could provide a satisfactory explanation for why I was no longer registered. I was absolutely devastated by their lack of clarity and unhelpful responses. They asked me to re-register, which would take at least 7 days - an unacceptable delay when I urgently need my medication. Surprisingly, when I provided my details, they could find me in their system. Ultimately, they told me to resolve the issue myself. I'm still incredibly distressed after spending 3 days calling 111 and trying to get help. The experiences shared in other reviews are completely accurate. The last staff member I spoke with was shockingly unprofessional - rude, arrogant, and showing zero empathy. When I turned away, overwhelmed by exhaustion and stress, she coldly said, "There's no reason to roll your eyes. It's your fault." Someone needs to address this medical centre's appalling treatment. They are making patients' lives miserable - nasty, mean, unprofessional, and completely lacking in compassion. During my three days there, the waiting room was constantly empty. I witnessed another patient leaving in absolute fury. I've attempted to file complaints through various authorities via email, but they've responded with bureaucratic excuses - first claiming they can't post the email, then saying a complaint is already logged. I'm at my wit's end and don't know what else I can do! 🤬

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