GW

Graham W. 2 years ago • From Google

Rating

Bad

Medication nightmare: Worst service ever

I've experienced the most appalling service imaginable at this establishment. It's a travesty that I can't rate it lower than 1/5, as many others have pointed out. The latest fiasco began when I phoned last Tuesday for test results. They assured me of a callback by Thursday, which I emphasized was crucial due to my expiring medication. Predictably, no call came. Utilizing their Anima system on Friday to schedule another callback proved fruitless. Today, I resorted to dialing directly, enduring a 45-minute wait only to have the call abruptly terminated as I reached the front of the queue. I'm now four days without my essential medication. In a desperate attempt, I've rejoined the queue, currently at position 17, fully anticipating another mysterious disconnection just as I'm about to connect. While I hesitate to accuse them of deliberately cutting calls to manipulate their statistics, the thought has crossed my mind. My dissatisfaction knows no bounds. I'm willing to reconsider this review if, by some miracle, I manage to speak with someone and receive actual assistance. It's unconscionable that they'd allow a patient's medication to lapse. Update: As expected, upon reaching position 1, I was greeted with a "lines are busy" message before being unceremoniously disconnected. Their utter incompetence and failure to provide even the most rudimentary service is nothing short of pathetic and abysmal.

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