Fountain Practice

The reception staff came across as unwelcoming and struggled to manage basic appointment bookings. During a previous visit, I spent nearly two hours in the waiting area after checking in via the..

This practice has not met my expectations and I have found the experience disappointing. I felt that my concerns were not adequately addressed and that the diagnosis provided did not properly..

I attended with a shoulder issue and was referred to physiotherapy. During my initial appointment, I felt the examination was quite brief and no pain relief was offered. I wasn't asked to schedule a..

The clinician demonstrated considerable kindness and dedication, conducting thorough assessments and making genuine efforts to provide assistance. I am very appreciative of the excellent standard of..

The practice appears to prioritize minimizing face-to-face consultations with patients.

It has proven quite challenging to secure an appointment at this practice. On multiple occasions when I attempted to book, all available slots appeared to be fully occupied. This has been..

I have been attending this practice for the last 25 years and the service has consistently been of a helpful standard, but most importantly the clinical staff and reception team have always been..

I felt that the staff member's manner was dismissive and unhelpful when I raised concerns about privacy during a procedure. When I requested appropriate covering, I was told this wasn't a hospital..

The reception staff were unhelpful and displayed poor manners. I would not recommend this practice to others. The service needs significant improvement.

The customer service experience was quite disappointing. Getting in touch with the practice proved very challenging, which made it difficult to raise concerns. I attempted several times to schedule..

The team demonstrated competence and maintained a professional approach throughout.

This practice was satisfactory before the pandemic, but accessing appointments has become extremely challenging. Submitting an online consultation results in a telephone callback after several..

Excellent service from the clinician who responded to my online submission with images regarding my concern so promptly that I missed the initial contact attempt until further follow-up calls came..

I found it challenging to secure an appointment, as the booking process required multiple back-and-forth exchanges through the online messaging system with reception staff before an appointment slot..

I'm quite surprised whether this practice actually takes time to read their feedback. I cannot express anything beyond what has already been mentioned! The front desk team are unhelpful! They..

I've generally been satisfied with this practice, but over the past year there have been significant changes to how I manage my medication orders. I'm no longer able to arrange my own prescriptions,..

Went to the fountain practice and left my dachund in my car . It was a cold day the window was open a bit. The reception staff noticed my dog in the car . After seeing Dr Batra I came out of the..

The reception team could benefit from additional training. Regardless of how politely I approach interactions, I often encounter abruptness and curtness. This can be particularly upsetting when..

I absolutely love this practice. I have been a patient here for 23 years and have consistently found all the staff to be extremely kind and helpful. When I relocated away from the area, I..

If I could give zero stars I would. I have been attending this practice for a considerable length of time and have witnessed numerous clinicians transition through the service. The clinicians..