GS

Gash S. 2 years ago • From Google

Rating

Great

Medication ordering system needs improvement

Overall, this is a commendable practice with good availability and excellent quality of care provided. The main issue preventing a full five-star rating is that certain medications cannot be requested through the online system, requiring email submissions instead. This has resulted in multiple instances of having to send repeated requests, which has led to medication shortages causing considerable stress and discomfort when essential long-term medications have been unavailable. I would like to acknowledge that the staff member handling medication reviews has been outstanding, demonstrating extensive knowledge and professionalism, and the reception staff are consistently courteous and accommodating.

Bingley Medical Practice

2 years ago

Thank you for getting in touch and pleased to hear about your overall positive experience. Regarding the issue you raised around medication, can we suggest that you contact either our Practice Manager or Operations Manager who would be happy to look into this in more detail for you. Thanks again for your feedback.

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