Linthorpe Surgery

I really enjoy attending this practice, which I find to be a significant improvement compared to my previous surgery. The team here are wonderfully welcoming and approachable xxx

The staff experience was deeply disappointing and unsatisfactory.

I cannot express enough gratitude for the support received at the practice recently. The team members who assisted me over the past few days were truly valued and their help is much appreciated...

The practice itself functions very well once you are inside and there are no issues with how things operate. However, there is a male receptionist who speaks at a very fast pace and in an unclear..

Getting through to the practice proved extremely difficult, as I spent a considerable amount of time waiting on hold before the call was disconnected just as I was about to speak to someone. This..

The practice feels frustrating to use. Getting through to reschedule appointments is extremely difficult, and despite attempting to make changes throughout the day, a letter arrived indicating a..

The reception service fell short of expectations.

I have been experiencing a persistent problem with the repeat ordering of my respiratory medications for several months now. The core issue is that the interval between prescription issue dates is..

The surgery experience has been disappointing. I attended for a blood test following a significant health event some months ago. The clinician arranged testing for certain functions, though I felt..

I have a very positive impression of this practice overall. The main challenge I encountered was accessing the surgery by telephone, which proved time-consuming and difficult to navigate, though..

The telephone system is extremely frustrating. Although it indicates availability from 8am, calls made at 10am are answered with a message about an "intelligent call system" before being..

I submitted an online consultation request to arrange a meningitis vaccination ahead of starting university, as recommended. Shortly after I completed the form, my housemate also submitted a request..

I feel that this practice may be prioritising cost savings in ways that could compromise patient care. I experienced a significant delay of several weeks for an appointment after being advised by..

I had a very disappointing experience with the reception staff. I attended seeking urgent assistance and required a consultation, but the staff member at the desk appeared unwilling to help and..

It is disappointing to witness the decline of this practice. The level of patient care appears to have diminished significantly. The commitment to supporting patients seems minimal. After many years..

It is very difficult to reach the practice by telephone, and there are occasions when speaking directly to someone is necessary rather than relying solely on online services. The practice has..

Reception staff interactions were disappointing. When I expressed concern about appointment availability affecting my work schedule and requested alternative times, the response felt dismissive...

My elderly relative spent over an hour on hold. After finally reaching the front of the queue, the call was disconnected. She is now upset because she was unable to obtain something she required...

It is difficult to arrange a consultation as telephone access is problematic. When you finally manage to get through, you are told that an appointment with a doctor is necessary, but booking one..

I waited in the telephone queue for a brief period before being disconnected after an extended attempt to reach the practice. The online booking system was unavailable for my situation as it applies..