CM

Claire M. 2 years ago • From Google

Rating

Bad

Medication requests repeatedly delayed and forgotten

This practice has been extremely disappointing. On a previous occasion, there was a significant delay in processing a prescription request to the pharmacy, taking considerably longer than expected. When I submitted another request well in advance this time, the medication still failed to arrive when needed, leaving me without my essential treatment. This level of service regarding prescription management is unacceptable and has negatively impacted my healthcare.

Seaside Medical Centre

2 years ago

Thank you for your feedback. Seaside Medical Centre aim to deliver a high standard of Primary Care Services and we always value patient feedback in helping us to achieve that. We are sorry to hear that you are not satisfied with the service and if you would like us to look into this further and provide a full response to the issues you have raised, please follow our complaints process by writing to the practice management. You can find a copy of our complaints procedure and a form on our website www.seasidemedicalcentre.co.uk We look forward to hearing from you. The Seaside Medical Centre Team

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