Pinfold Medical Practice

I attempted to schedule an appointment by phone on multiple occasions. During my initial attempts, starting at 8 AM, I was told no physicians were available. On my second try, calling 29 times from..

Endured a 45-minute wait to speak with staff, completely unacceptable, I'm definitely switching providers due to their extremely unprofessional service.

Extended waiting periods before seeing the provider. However, the personnel are welcoming and pleasant.

Absolute discourtesy displayed by the receptionist during our phone interaction made scheduling an appointment completely impossible

I endured a 20-minute hold just to inquire about a prescription that should have been on my repeat list but wasn't. The phone receptionist claimed, in her "14 years of experience," that this..

I booked an online appointment at 7:55 am and secured a slot with my preferred physician at 10:50 am. The doctor was quite supportive and thoroughly examined my medical concern. However, I noticed..

I endured the most horrific encounter with this medical practice imaginable. They abruptly discontinued medication I had been taking for two and a half years, which nearly resulted in my demise. I..

Total chaos... if you lack computer access for scheduling, you're out of luck. I tried to book an appointment for my son in person, but the reception staff couldn't assist - we're forced to call..

Every single time I've reached out by phone, the staff answering have consistently been incredibly supportive, and I've always successfully secured appointments when needed, particularly for my..

I received an immediate response when I called, and the front desk staff was incredibly accommodating. As a first-time patient, I managed to schedule my appointment and resolve all my inquiries in..

My initial encounter was far from pleasant, thanks to Jasmeen at reception who consistently appeared irritated and ill-tempered. To begin with, they managed to misspell my name three times...

Call time 10:14 14/08/2023 Disconnecting a call while the customer is still mid-sentence is absolutely unacceptable. This is particularly egregious considering the extensive wait time required just..

Absolutely dreadful staff working the front desk. Their incompetence is mind-boggling, and I can't comprehend how they were ever hired. Steer clear of this place.

Absolute zero rating would be my preference if possible. I've spent the entire week attempting to secure an appointment, constantly encountering busy lines or complete booking unavailability. After..

Spent quarter of an hour on hold, only to be informed no slots are open. This recurring issue highlights a dysfunctional scheduling system where the default response is simply "try again tomorrow" -..

The front desk staff seem to think they're some kind of elite gatekeepers, acting all high and mighty despite having zero actual authority.

Caught my health issue early, well before any signs appeared - truly preventative care. Dr. Bond and Dr. Brockhurst were exceptional in their approach 👌

They consistently offer convenient scheduling when I require medical attention, and the physicians provide thorough, clear explanations of my care.

I arrived for my scheduled blood test but still had to wait an additional 20 minutes, and the receptionist Yasmeen is incredibly unprofessional and consistently displays this behavior. A patient..

Recently relocated from Dishley Grange due to their abysmal service (appointment booking was impossible). Pinfold Medical Centre is a complete game-changer! The physicians are warm and attentive,..