The Jenner Practice
Uzmi A. one year ago • From Google
Bad
Medicines mix-up and endless frustration
At first this practice was really promising but unfortunately it has deteriorated dramatically. Generally, the doctors are acceptable. However, the reception staff either completely disregard emails or provide unhelpful responses. For the past few months, I have been endlessly struggling to obtain repeat prescriptions and have filed multiple complaints. Today, I am once again shuttling between departments trying to secure my medications. Bizarrely, last month they provided a two-month supply for some medicines and a one-month supply for others. Does this make any sense to you? It certainly doesn't to me! Who would implement such a nonsensical system! I am extremely frustrated and have reached a point where I am seriously considering alternative healthcare providers. Since my initial review, a year has passed. Now I order repeat medicines through Boots who are excellent. However, it seems Jenner has failed to improve. Again this week, they have incorrectly refused to issue one of my medicines, wrongly claiming they gave me two months' worth at the end of May. Boots confirmed Jenner only provided a one-month supply, not two. After two emails to Jenner, I still haven't heard about the medicine and am almost out of stock. Someone in a senior position should have intervened to resolve issues comprehensively and prevent recurrence. However, based on the numerous complaints, the responses seem to be limited to vague promises of improvement... My first complaint was a YEAR ago - is more than twelve months truly necessary to make basic improvements?
I consider myself fortunate to have my family registered with this medical center. Every member of the team - from the front desk staff to the midwives and doctors - has been outstanding in their..
The Jenner Practice
Robert S.
Dr. Thompson and his team provide top-notch dental care with exceptional skill and friendliness. The practice runs smoothly, and the staff goes above and beyond to ensure patient comfort and..
The Jenner Practice
Demi C.
I couldn't ask for a more exceptional medical practice. Dr Etok demonstrates incredible compassion and expertise in her work. The reception staff have consistently been friendly and supportive ever..
The Jenner Practice
Sarah A.
The clinician I saw was absolutely wonderful, and I really appreciated their approach. It can sometimes feel daunting discussing certain health matters, but they made me feel completely at ease...
The Jenner Practice
Sarah S.
I am very satisfied with this practice. The online submission system functions effectively, and responses to submissions are typically received the same day. The remote consultations I have..
The Jenner Practice
Iris O.
My recent experience at the practice has been excellent. The clinician I saw was approachable and communicative, and I felt genuinely heard throughout the appointment. They responded promptly to my..
The Jenner Practice
Luke
Unfortunately, it seems that my negative review for this practice is being blocked. If possible, I would recommend choosing a different one.
The Jenner Practice
Maxaros987 M.
I reached out to schedule appointments at 8:00 AM and was told doctors would contact me between 9:00 and 9:30. However, no calls came through. I ended up wasting an hour and a half waiting around..
The Jenner Practice
Iris P.
I've held off on writing a review, initially giving the practice some leeway considering the challenges posed by the pandemic. However, after being a patient at the Jenner Practice for several..
The Jenner Practice
G O
I am concerned. Just after reporting serious breaches of duty of care to the relevant authorities, I have noticed a bizarre and unusual surge in positive reviews in recent months, which differs..
The Jenner Practice
Geraldine M.
This is absolutely the most exceptional practice I've encountered. The actors and staff are phenomenal. They've consistently exceeded my expectations without fail. 10 stars out of 5. I previously..
The Jenner Practice
Matthew A.
I would award zero stars if possible. Upon registering at the Jenner practice in February 2020, I was instructed to wait in the reception area. After nearly three-quarters of an hour, I was informed..
The Jenner Practice
B U.
I was summoned for a scheduled visit. Instructed to arrive at 11 o'clock. Double-checked my appointment at the reception counter at 10:55. Had my blood pressure measured, then remained seated for 40..
The Jenner Practice
A J.
After waiting in line for almost a quarter of an hour, I finally reached a receptionist to discuss the "mygp" app and question why I was linked to "The Jenner" when it's not even my registered..
The Jenner Practice
Dee C.
I had my initial diabetic consultation with Nurse Kate at The Jenner Practice today. I truly hope more healthcare professionals could match her standard of care. Her communication is exceptional,..
The Jenner Practice
Pascale S.
The digital platform is utterly useless. Have we lost the ability to interact with actual people? Where's the human touch? The process of obtaining a recurring medication prescription seems..
The Jenner Practice
SM S.
Among all the medical practices I've been associated with, this one stands out as the least pleasant. There's a receptionist at this surgery who I can only characterize as demonic incarnate. I..
The Jenner Practice
Rhiannon D.
The personnel here, both administrative and medical, are incredibly welcoming and quick to address any concerns. They consistently demonstrate excellent communication and attentiveness.
The Jenner Practice
Bea H.
Got our second coronavirus immunization recently, and the experience was top-notch. Everything was perfectly coordinated and ran smoothly.
The Jenner Practice
Kumar K.
The front desk staff consistently demonstrate exceptional politeness, professionalism, and a willingness to assist, whether communicating via telephone or in person. My medical care was provided by..
The Jenner Practice
Helen W.