UA

Uzmi A. 11 months ago • From Google

Rating

Bad

Medicines mix-up and endless frustration

At first this practice was really promising but unfortunately it has deteriorated dramatically. Generally, the doctors are acceptable. However, the reception staff either completely disregard emails or provide unhelpful responses. For the past few months, I have been endlessly struggling to obtain repeat prescriptions and have filed multiple complaints. Today, I am once again shuttling between departments trying to secure my medications. Bizarrely, last month they provided a two-month supply for some medicines and a one-month supply for others. Does this make any sense to you? It certainly doesn't to me! Who would implement such a nonsensical system! I am extremely frustrated and have reached a point where I am seriously considering alternative healthcare providers. Since my initial review, a year has passed. Now I order repeat medicines through Boots who are excellent. However, it seems Jenner has failed to improve. Again this week, they have incorrectly refused to issue one of my medicines, wrongly claiming they gave me two months' worth at the end of May. Boots confirmed Jenner only provided a one-month supply, not two. After two emails to Jenner, I still haven't heard about the medicine and am almost out of stock. Someone in a senior position should have intervened to resolve issues comprehensively and prevent recurrence. However, based on the numerous complaints, the responses seem to be limited to vague promises of improvement... My first complaint was a YEAR ago - is more than twelve months truly necessary to make basic improvements?

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