The Jenner Practice
Uzmi A. 11 months ago • From Google
Bad
Medicines mix-up and endless frustration
At first this practice was really promising but unfortunately it has deteriorated dramatically. Generally, the doctors are acceptable. However, the reception staff either completely disregard emails or provide unhelpful responses. For the past few months, I have been endlessly struggling to obtain repeat prescriptions and have filed multiple complaints. Today, I am once again shuttling between departments trying to secure my medications. Bizarrely, last month they provided a two-month supply for some medicines and a one-month supply for others. Does this make any sense to you? It certainly doesn't to me! Who would implement such a nonsensical system! I am extremely frustrated and have reached a point where I am seriously considering alternative healthcare providers. Since my initial review, a year has passed. Now I order repeat medicines through Boots who are excellent. However, it seems Jenner has failed to improve. Again this week, they have incorrectly refused to issue one of my medicines, wrongly claiming they gave me two months' worth at the end of May. Boots confirmed Jenner only provided a one-month supply, not two. After two emails to Jenner, I still haven't heard about the medicine and am almost out of stock. Someone in a senior position should have intervened to resolve issues comprehensively and prevent recurrence. However, based on the numerous complaints, the responses seem to be limited to vague promises of improvement... My first complaint was a YEAR ago - is more than twelve months truly necessary to make basic improvements?
Absolutely the most dreadful medical clinic imaginable! I spent an excruciatingly long time - over two hours - waiting on the telephone, and one of their receptionists actually terminated the call..
The Jenner Practice
O C.
The service here is frustratingly inefficient. When I arrived just 10 minutes past my scheduled time, after informing them I'd be slightly delayed, they flatly refused to see me and demanded I..
The Jenner Practice
Nicola R.
Scheduling visits is a breeze, and the medical staff have been incredibly supportive. A truly welcoming healthcare environment.
The Jenner Practice
Connor S.
This medical practice has failed my wife and me on two separate occasions. Initially, when my wife sought guidance about potential benefits, she was rudely dismissed as trying to exploit the..
The Jenner Practice
Demi C.
I couldn't ask for a more exceptional medical practice. Dr Etok demonstrates incredible compassion and expertise in her work. The reception staff have consistently been friendly and supportive ever..
The Jenner Practice
James M.
This medical practice is an absolutely terrible healthcare facility The personnel are extremely discourteous My young son was suffering from tonsillitis and sepsis, which these physicians were..
The Jenner Practice
wenwei l.
My medical journey has been incredibly seamless, particularly due to the exceptional doctor who went above and beyond to explain my health situation and potential treatment options with remarkable..
The Jenner Practice
Marta K.
We sought assistance at Jenner Health Practice Dental Services for our 4.5-year-old's persistent dental challenges that our local clinic couldn't address. Dr. Siobhan was absolutely wonderful -..
The Jenner Practice
Chris C.
I consistently appreciate the high-quality service provided by the Jenner. Their updated consultation form process is efficient, and I've reliably received same-day consultations. Kudos to the..
The Jenner Practice
Sarah B.
Since the updated scheduling system was implemented, I consistently experience wait times of around 7 hours or less for medical consultations, even for non-urgent matters. The booking interface is..
The Jenner Practice
Luis L.
Since this practice became part of Modality Lewisham, I have noticed a decline in the standard and transparency of care provided, particularly regarding mental health support. I disclosed..
The Jenner Practice
Teresa T.
The employees were incredibly friendly and supportive. They demonstrated great understanding when I shared that I use hearing aids and sometimes struggle to catch every word. They truly represent..
The Jenner Practice
B X.
The recent modification to the clinic's scheduling method, which relies on a first-come, first-served phone call at 8 AM, has rendered securing an appointment extremely challenging. There must be a..
The Jenner Practice
Helen W.
I consider myself fortunate to have my family registered with this medical center. Every member of the team - from the front desk staff to the midwives and doctors - has been outstanding in their..
The Jenner Practice
Andrew Y.
I've consistently received top-notch care from the medical team here, with their recent digital and callback system being particularly impressive. When required, I've shared images during..
The Jenner Practice
Ruth S.
I've been a patient at Jenner practice for approximately 4 years. Every aspect of the practice impresses me, from the welcoming and attentive receptionists to the physicians who meticulously examine..
The Jenner Practice
Margaux H.
What has become of the Jenner Practice! This practice used to be a reputable GP clinic, but now it's a poorly managed, disgracefully led shell of its former self. When you enter, the waiting area..
The Jenner Practice
Martha W.
Exceptional medical care with compassionate physicians. The new booking system has streamlined scheduling, making appointments a breeze and ensuring rapid communication. Every visit has been..
The Jenner Practice
jimmy r.
I want to express my deep gratitude to the medical professionals, particularly Dr. Van Cooten, whose exceptional care and support have enabled me to maintain a robust and healthy lifestyle. Their..
The Jenner Practice
Dee C.
I had my initial diabetic consultation with Nurse Kate at The Jenner Practice today. I truly hope more healthcare professionals could match her standard of care. Her communication is exceptional,..
The Jenner Practice
biola a.