The Jenner Practice
Uzmi A. one year ago • From Google
Bad
Medicines mix-up and endless frustration
At first this practice was really promising but unfortunately it has deteriorated dramatically. Generally, the doctors are acceptable. However, the reception staff either completely disregard emails or provide unhelpful responses. For the past few months, I have been endlessly struggling to obtain repeat prescriptions and have filed multiple complaints. Today, I am once again shuttling between departments trying to secure my medications. Bizarrely, last month they provided a two-month supply for some medicines and a one-month supply for others. Does this make any sense to you? It certainly doesn't to me! Who would implement such a nonsensical system! I am extremely frustrated and have reached a point where I am seriously considering alternative healthcare providers. Since my initial review, a year has passed. Now I order repeat medicines through Boots who are excellent. However, it seems Jenner has failed to improve. Again this week, they have incorrectly refused to issue one of my medicines, wrongly claiming they gave me two months' worth at the end of May. Boots confirmed Jenner only provided a one-month supply, not two. After two emails to Jenner, I still haven't heard about the medicine and am almost out of stock. Someone in a senior position should have intervened to resolve issues comprehensively and prevent recurrence. However, based on the numerous complaints, the responses seem to be limited to vague promises of improvement... My first complaint was a YEAR ago - is more than twelve months truly necessary to make basic improvements?
Absolutely unacceptable treatment of patients, with appointment wait times exceeding half an hour. The staff seems to discriminate against non-native English speakers and elderly individuals by..
The Jenner Practice
jimmy r.
I want to express my deep gratitude to the medical professionals, particularly Dr. Van Cooten, whose exceptional care and support have enabled me to maintain a robust and healthy lifestyle. Their..
The Jenner Practice
RB R.
The service provided was disappointing and lacked consistency throughout my experience.
The Jenner Practice
Sophie W.
The absolute worst medical practice in the capital A prime illustration of a GP surgery completely devoid of operational procedures and utterly clueless about leveraging modern technology Since..
The Jenner Practice
Michael C.
I got a text message indicating the doctor wished to meet, along with a booking link. Upon clicking, I was directed to a scheduling platform that was completely dysfunctional - trapping users in..
The Jenner Practice
Teresa T.
The employees were incredibly friendly and supportive. They demonstrated great understanding when I shared that I use hearing aids and sometimes struggle to catch every word. They truly represent..
The Jenner Practice
Filiz M.
I have absolutely no complaints about Jenner practice and its exceptional staff. From the welcoming receptionist to my incredible Dr. Jamieson Craig, I've experienced outstanding care throughout my..
The Jenner Practice
Noormal O.
I'm seriously unwell, yet they refuse to schedule any consultations, rendering the entire general practitioner service utterly pointless.
The Jenner Practice
wenwei l.
My medical journey has been incredibly seamless, particularly due to the exceptional doctor who went above and beyond to explain my health situation and potential treatment options with remarkable..
The Jenner Practice
Helen W.
I consider myself fortunate to have my family registered with this medical center. Every member of the team - from the front desk staff to the midwives and doctors - has been outstanding in their..
The Jenner Practice
Sian D.
I've been registered with this medical practice for over 4 years and have witnessed a steady decline in service quality, to the extent that I'm questioning its legitimacy as a general..
The Jenner Practice
Uzmi A.
At first this practice was really promising but unfortunately it has deteriorated dramatically. Generally, the doctors are acceptable. However, the reception staff either completely disregard emails..
The Jenner Practice
Mar j.
This is the first review I've ever written - I'm compelled to share my experience of medical negligence at this practice. On September 1st, I took a day off work to handle various tasks, including..
The Jenner Practice
Andrew Y.
I've consistently received top-notch care from the medical team here, with their recent digital and callback system being particularly impressive. When required, I've shared images during..
The Jenner Practice
A J.
After waiting in line for almost a quarter of an hour, I finally reached a receptionist to discuss the "mygp" app and question why I was linked to "The Jenner" when it's not even my registered..
The Jenner Practice
Scarlett S.
Scheduling an appointment here is incredibly frustrating. I've been attempting to secure a follow-up prescription for my birth control for nearly two months, and their booking process is completely..
The Jenner Practice
KRISTAL D.
I'm utterly bewildered by the Jenner practice's policy of rejecting patients from the Sydenham SE26 postcode. As a result, I've been forced to relocate my healthcare to the large Sainsburys area..
The Jenner Practice
Michelle M.
The healthcare services at this practice are considerably more accessible than at my former surgery. The team members demonstrate competence and provide genuine assistance.
The Jenner Practice
Lorraine B.
I've been left hanging for three days with an unresolved issue, and their complete lack of compassion is appalling. They show zero concern for my situation, treating me with utter indifference. It's..
The Jenner Practice
Luis L.
Since this practice became part of Modality Lewisham, I have noticed a decline in the standard and transparency of care provided, particularly regarding mental health support. I disclosed..
The Jenner Practice
Maria C.