Chelmer Medical Partnership (Tennyson House Surgery)
Bob T. one year ago • From Google
Poor
Merger destroyed once great medical practice forever
When I first joined this surgery in 2009 after transferring from a large practice in Baddow, I felt incredibly fortunate. The doctors were professional and supportive, and the prescription process was seamless. However, following the merger with CMP, everything deteriorated dramatically. Booking an appointment has become nearly impossible, and prescription requests can languish for days without any attention. The new telephone system seems deliberately designed to prevent patients from speaking with staff, and reception has been stripped of its core functions - they no longer book appointments or handle prescription inquiries, leaving me questioning their purpose entirely. It's truly devastating to witness a once-excellent medical practice decline so rapidly, seemingly a victim of governmental neglect towards the NHS, its dedicated staff, and the patients they serve. Update 24-4-25. Just when I believed this surgery had reached the absolute lowest point possible, I attempted to phone them today, only to discover they've changed their telephone number - yet their online prescription system still displays the old contact details. If further proof were needed of their complete disregard for patient care, I'm at a loss to imagine what that might be.
** AVOID AT ALL COSTS ** Terrible Medical Practice in Chelmsford, possibly the entire UK. My elderly father was battling severe chest infections and completely bedridden. When I contacted the..
Chelmer Medical Partnership (Tennyson House Surgery)
Tina R.
The service is utterly abysmal. They intentionally overcomplicate every single process and create unnecessary barriers. They flatly rejected providing a duplicate prescription document. My elderly..
Chelmer Medical Partnership (Tennyson House Surgery)
Dharmendra G.
I've attempted multiple times to secure an appointment, with a minimum queue number of 15 and a mandatory one-hour wait. The most frustrating aspect is that after enduring an hour on hold, no..
Chelmer Medical Partnership (Tennyson House Surgery)
Oba T.
Friendly employees and a well-maintained, hygienic space
Chelmer Medical Partnership (Tennyson House Surgery)
Elena K.
Despite the significant delay in my scheduled consultation, I am incredibly grateful to Dr. Gabriela Hadian, who provided remarkable assistance for my intense morning sickness. Within a remarkably..
Chelmer Medical Partnership (Tennyson House Surgery)
Mamamo_12 M.
Relocated to the surgical department about 12 months back and opted for a procedure here. I can confidently state that attempting to communicate with their scheduling staff or reach someone on the..
Chelmer Medical Partnership (Tennyson House Surgery)
Yvonne Y.
Utterly terrible! Scheduling an appointment is an absolute nightmare! The triage process is incredibly aggravating and drags on forever! Just when I thought I was making progress, I reached the..
Chelmer Medical Partnership (Tennyson House Surgery)
Mary O.
The reception staff displayed an incredibly dismissive and condescending attitude, completely unwilling to listen or engage constructively. Their demeanor suggested they believed everyone else was..
Chelmer Medical Partnership (Tennyson House Surgery)
Bea C.
I'm extremely satisfied with the medical procedure. The front desk team demonstrates exceptional helpfulness, empathy, and compassion. The medical professionals, including physicians and nursing..
Chelmer Medical Partnership (Tennyson House Surgery)
M T.
The medical staff demonstrate genuine compassion. Despite operating with constrained resources and strict limitations, they put in tremendous effort. The front desk personnel are exceptionally..
Chelmer Medical Partnership (Tennyson House Surgery)
Carol A.
Subpar. Disappointing. Not up to expectations. Lacks quality and fails to deliver.
Chelmer Medical Partnership (Tennyson House Surgery)
Kayleigh K.
Truly, these are the most incompetent medical professionals I've ever encountered. Scheduling an appointment is a nightmare. They refuse to pre-book for non-urgent matters and direct patients to..
Chelmer Medical Partnership (Tennyson House Surgery)
Valerie F.
Always ready to assist during urgent situations, they strive to schedule same-day appointments. The medical staff consistently demonstrates kindness and a helpful attitude.
Chelmer Medical Partnership (Tennyson House Surgery)
Saran V.
The phone wait times at this surgical center are excessively lengthy compared to other medical facilities. They really need to address this issue and improve their patient communication..
Chelmer Medical Partnership (Tennyson House Surgery)
Jeremy R.
Hi Julie (social prescriber), I wanted to express my sincere gratitude for all the support you've provided me. I truly appreciate your assistance and feel fortunate to have been connected with you...
Chelmer Medical Partnership (Tennyson House Surgery)
John J.
Top-notch medical professionals who really know their stuff.
Chelmer Medical Partnership (Tennyson House Surgery)
Artistic9000 A.
The recently implemented triage approach is utterly ineffective and repulsive
Chelmer Medical Partnership (Tennyson House Surgery)
Faith D.
I completed a Triage questionnaire on behalf of an aging resident, and as a result, a physician promptly made a house call. When you adhere to the established protocol, the process functions..
Chelmer Medical Partnership (Tennyson House Surgery)
L T.
I was assisting someone from the Linden centre who needed help managing medication due to mental health challenges, so I helped her set up an online pharmacy service. However, tonight, Dr. Quadullah..
Chelmer Medical Partnership (Tennyson House Surgery)
Paul L.
I've been receiving care at this medical practice for an extended period. The healthcare professionals are top-notch and highly competent. Unfortunately, they've eliminated the online appointment..
Chelmer Medical Partnership (Tennyson House Surgery)
Thiru V.