Carmel Medical Practice
Howard S. 4 years ago • From Google
Bad
Messages ignored until repeatedly chased up
Unsatisfactory experience overall. I am in the process of leaving this practice. The standard of correspondence is very poor, with delayed responses to my enquiries requiring multiple follow-ups before receiving contact. When replies do come through, they often direct me to call the practice, which involves lengthy waiting times for a response. Phone-based responses lack documentation, making it difficult to maintain a clear record of discussions. During my time as a patient, there have been several instances where my medication management has not met expectations. On one occasion, a change was made to my treatment without prior notification or discussion. The complaints procedure appears limited, as it relies solely on telephoning the practice management, which does not generate a written record and appears to resolve matters internally only. This has been frustrating across multiple aspects of my care.
I am genuinely very pleased with the compassion, warmth and professionalism demonstrated by the team at this medical practice. The organisation throughout the facility is excellent. Moving from..
Carmel Medical Practice
Judith M.
The nursing staff provided excellent care and support.
Carmel Medical Practice
Jonny B.
The quality of care provided is satisfactory when you are able to access it. However, obtaining an appointment with a doctor presents considerable difficulty. Same-day slots are handled quickly with..
Carmel Medical Practice
Helen R.
I recently relocated to the area from the Southeast. I am very pleased with this practice, which demonstrates excellent standards across communication, operational efficiency, and approachability...
Carmel Medical Practice
Jules D.
We recently registered with this practice and have been very pleased with the service provided by both the reception team and the clinical staff. We appreciated receiving appointment reminders. The..
Carmel Medical Practice
dawn d.
The facility maintains excellent cleanliness standards throughout. The team members demonstrated courtesy and helpfulness. The premises include accessible facilities as well as standard facilities,..
Carmel Medical Practice
stephen b.
An absolute lifesaver compared to what I was used to previously. The reception staff are incredibly helpful and courteous!
Carmel Medical Practice
Tracy S.
I appreciate the excellent care provided during my recent visit to the practice.
Carmel Medical Practice
JEAN M.
Accessing appointments at this surgery proves remarkably challenging. The practice operates using a non-geographic number that incurs significant charges when calling from a mobile phone, and these..
Carmel Medical Practice
EVONNE A.
A satisfactory medical practice that benefits from having a pharmacy located at the same location.
Carmel Medical Practice
Amy H.
I have consistently received excellent service from all members of staff at this practice, including the reception team, healthcare support staff, nursing team, and clinicians. During my recent..
Carmel Medical Practice
Peter K.
Excellent service with a highly professional team.
Carmel Medical Practice
Desmond H.
I attended an appointment regarding joint discomfort in my lower limbs. The clinician became visibly upset and spoke in a raised voice, suggesting that there were more serious health conditions..
Carmel Medical Practice
Karen O.
Recently joined this practice and have consistently received outstanding service from the entire team. The staff have been thoughtful and supportive throughout my visits. My concerns were addressed..
Carmel Medical Practice
B B.
I had an appointment with a clinician who was excellent, kind and friendly. The nursing staff were also pleasant and approachable. I was satisfied with the reception team as well.
Carmel Medical Practice
Mu M.
This surgery has significant issues that need addressing. The waiting system lacks transparency, leaving patients uncertain about their position. I struggled to secure an appointment for an extended..
Carmel Medical Practice
Beverlea Y.
It has been difficult to secure appointments through the standard booking process. Despite arranging visits ahead of time, several have been cancelled with minimal notice. I was advised to arrive..
Carmel Medical Practice
Kayleigh R.
I have consistently found the team to be supportive and accommodating, and whenever I have required an appointment for a young family member, it has been arranged promptly on the same day.
Carmel Medical Practice
steven m.
I am surprised by the negative feedback this practice receives, as I have been satisfied with the support and care I get from them. I would suggest that on occasion, the initial interaction between..
Carmel Medical Practice
Robert L.
Recently moved to the area and found the practice to be exceptionally helpful and courteous. The experience was significantly better than my previous healthcare provider. Nothing to fault..
Carmel Medical Practice
nicola T.