JN

Jezie N. one year ago • From Google

Rating

Bad

Messy transfer left me frustrated

Absolutely dreadful service! I updated my address twice, and each occasion resulted in weekly confirmation calls. When I relocated to the midlands, I logically switched GP clinics. I believed the transfer process went smoothly when I made the call, but a week later, they sent a message requesting registration confirmation. I emailed explaining their error, emphasizing that I didn't want to return to their surgery due to the significant distance. They dismissed it as a "misunderstanding." Then, during a hospital appointment call, I discovered they've actually transferred my records to Hazeldene Medical Center without my consent! The staff's incompetence is mind-boggling. I'm 4 hours away from their location and never authorized this transfer. Now I'm forced to resolve this administrative mess with my local preferred surgery. What an enormous, unnecessary hassle!

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