PV

Priscilla V. 5 years ago • From Google

Rating

Bad

Midnight call leads to more waiting

I'm struggling to comprehend the complexity of this appointment process. I followed the online e-consultation form as instructed, since the Jenner practice no longer operates like they did before COVID. After completing the form, I was directed to call 111, who then assessed me and said a duty doctor would contact me. The duty doctor called around 12:30 AM and advised me to ring the Jenner Practice in the morning to schedule a face-to-face appointment. When I called the surgery in the morning, they initially said I couldn't see anyone but would have a doctor call me during the morning. The doctor subsequently called, reviewed my case again, and ultimately recommended that I make an appointment to see her. I'm perplexed: is this going to be the standard procedure for Jenner moving forward? Why are there so many unnecessary steps just to secure an appointment? Does anyone else find this approach reasonable or efficient?

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