XY

Xiao Y. 2 years ago • From Google

Rating

Bad

Midwife, GP, or Econsult Confusion

Absolutely worthless service. I simply required a completed MatB1 form to document my maternity leave in my company's system. I used econsult, which claimed my certificate was ready for pickup. Upon arrival, the receptionist informed me it wasn't available and couldn't be processed, insisting it must be done by a midwife. If that's the case, why wasn't I informed during the econsult? I then contacted my midwife, who explicitly stated I could obtain it from my GP! I explained to the receptionist that I might breach my company's policy if I don't receive the certificate this week, and she callously responded, 'it doesn't matter'. Of course it doesn't matter to her - my stress and potential loss of maternity leave are completely irrelevant! She's simply occupying a position, wasting the tax money I've contributed to her salary! I learned her name is Michelle, and I'm determined to expose those who provide such appalling customer service!

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