Millfield Medical Group

Have been attending this practice since 2017. The team has consistently demonstrated professionalism, flexibility and friendliness throughout my time as a patient. The reception staff have been..

I have been a patient at this practice for over three decades, though I have noticed a gradual decline in the service provided. While the clinical staff are competent, accessing them has become..

I had a very negative experience at this practice. I felt that the care my father received from one of the doctors was inadequate, and this resulted in him requiring hospital treatment. I was deeply..

The receptionist who answered my call displayed a rather abrupt manner and could benefit from additional customer service training.

Just attended for our vaccinations and they were excellent. The clinical staff we saw were wonderful, we barely felt anything at all. They were very professional and friendly throughout, making the..

This surgery has not met my expectations and I am considering finding alternative care elsewhere. I found the overall experience with staff to be disappointing. If it were possible, I would rate it..

The receptionist's attitude was disappointing and unhelpful. Test results are frequently not received as expected. It is regrettable that a valued staff member has departed. After being a patient at..

I would not recommend this practice, particularly if you have an ongoing health condition. There was an issue with a prescription not being processed, and we experienced a significant delay of..

A satisfactory NHS general practice.

The receptionist provided minimal assistance beyond directing me to use the online triage system, despite my explanation that I was unable to navigate it independently. I found this unhelpful given..

My relative is in their mid-seventies and receives ongoing treatment for a serious chronic condition. Due to adverse weather, the transport service experienced delays, resulting in arrival at the..

I appreciate the reasoning behind the current system, however I find the appointment booking process on the website quite confusing. When I need to arrange a visit with the clinical staff for..

This practice was once excellent with both clinical staff and reception team members who were genuinely helpful. Unfortunately, that standard appears to have declined. The reception staff now come..

I'm delighted with the care I've received at this surgery. The entire team is wonderful and the clinical staff are exceptional. Nothing is too much trouble for this practice, and I'm very grateful..

On behalf of my family, I called to request an appointment and was informed that an online consultation would be required. As I don't have internet access, I explained this wasn't possible for me...

My visits to the surgery have consistently been positive, with the team always being friendly and welcoming.

I am a private patient who attended this GP practice for the first time today. I had specifically requested an appointment with a particular clinician, and the confirmation message indicated this..

I attended appointments where I felt the clinical advice provided was inappropriate and unhelpful. Comments made about my physical condition and personal circumstances felt dismissive rather than..

This practice seems to prioritize making things difficult for patients. I was refused an appointment to obtain a replacement prescription after experiencing an adverse reaction to a new medication..

The practice has improved significantly with the shift to online services. The experience has been enhanced and the team members are very pleasant.