AK

Aleksandra K. 9 months ago • From Google

Rating

Bad

Misleading communication wasted my time and health

When I relocated, I reached out to schedule a consultation regarding knee issues. During this initial contact, I was informed about the need to register with a local GP, but was told I could still attend my upcoming appointment at St Peter's. I made a follow-up call two weeks prior to confirm the details and verify my eligibility for the appointment. The staff reassured me that everything was arranged as planned. On the appointment day, after waiting a month and sacrificing a workday, I was suddenly notified that my appointment had been cancelled due to my new GP registration - a detail never previously mentioned to me. This experience not only squandered my valuable time but has also postponed addressing my medical concerns. Healthcare providers must prioritize transparent and accurate communication. Being given conflicting information on multiple occasions is unacceptable and undermines patient trust.

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