Beechwood Surgery (Newport)
Sara F. 3 years ago • From Google
Bad
Misleading website and rude staff destroyed my day
I attempted to schedule an urgent appointment at 11:38, but was flatly refused and instructed to call prior to 11 am. Yet, the clinic's website clearly indicates appointment booking hours are from 8:30 to 12. While I understand the clinic is overwhelmed and working diligently, it seems unreasonable to reject urgent care due to their own communication inconsistencies. Where are patients expected to obtain accurate information if not from the official website? Moreover, not only was I denied an urgent appointment, but the receptionist also engaged in gaslighting, insisting I was referencing the incorrect website—despite it being the same site from which I obtained their contact information, which was directly in front of me. When I affirmed with absolute certainty that it was their official website, she dismissively claimed the website was incorrect and suggested I call back the following day. Completely unacceptable and unprofessional conduct.
Can't ever get a hold of anyone by phone, and if you miraculously do, you'll be stuck waiting around for an hour and a half. I've been attempting to reach them between 2-4 PM about my blood test..
Beechwood Surgery (Newport)
Al D.
Extremely annoyed by the lengthy delays - at least an hour wait - which makes it impossible to schedule around my work commitments.
Beechwood Surgery (Newport)
Gillian W.
The front desk staff were incredibly supportive during my visit today. I have absolutely no complaints about the receptionists, who consistently demonstrate politeness and go above and beyond to..
Beechwood Surgery (Newport)
dean l.
Attempted to schedule an appointment multiple times, but each call resulted in being redirected to another day. The entire process is completely ridiculous and unprofessional. This establishment..
Beechwood Surgery (Newport)
Fiza T.
These medical professionals are truly commendable - kudos to them for their excellent work.
Beechwood Surgery (Newport)
Louise M.
This medical practice serves a vast geographical region with a significantly larger patient base compared to any previous healthcare provider I've been registered with, and yet they consistently..
Beechwood Surgery (Newport)
Aaron D.
The medical staff display an abrasive demeanor and seem intent on processing patients at lightning speed. This is unquestionably the most subpar healthcare experience I've encountered at a general..
Beechwood Surgery (Newport)
Mark T.
I've interacted with Beechwood Surgery multiple times lately, and I'm thoroughly impressed. The front desk team has been exceptional, offering tremendous support and assistance. During my recent..
Beechwood Surgery (Newport)
PUMP'D T.
Attempted to schedule a consultation with a physician, but was restricted to a nurse appointment. The nurse's demeanor was patronizing, seemingly primed by the reception staff about my preference..
Beechwood Surgery (Newport)
peter b.
Absolutely dreadful establishment. Staff completely unaccommodating.
Beechwood Surgery (Newport)
Sara F.
I attempted to schedule an urgent appointment at 11:38, but was flatly refused and instructed to call prior to 11 am. Yet, the clinic's website clearly indicates appointment booking hours are from..
Beechwood Surgery (Newport)
Annette f.
Hectic medical practice with an impressive team that maintains high performance even during intense workload periods
Beechwood Surgery (Newport)
Derk H.
After an excruciatingly long wait for my scheduled appointment, I discovered they hadn't properly processed my registration. Now I'm told I must restart the entire registration process and wait all..
Beechwood Surgery (Newport)
Martha M.
Some physicians at this practice are quite impressive. Dr. Regulski, in particular, stands out as compassionate and empathetic. I've had no issues with the front desk staff when timing my calls..
Beechwood Surgery (Newport)
Gwyneth S.
Truly exceptional support during challenging times with my elderly mother Medical staff consistently available and responsive Parking at Beechwood location can present some logistical challenges The..
Beechwood Surgery (Newport)
Thomas W.
Based on my firsthand journey, I'm incredibly impressed with this medical practice. When I underwent a significant, transformative surgical procedure two and a half years ago, even amid the..
Beechwood Surgery (Newport)
Emma L.
Incredibly thankful to Dr W Jones and the receptionist, I think her name was Abbi, who was working the late shift on Friday, August 13th. She was exceptionally friendly and easy to talk to. Dr Jones..
Beechwood Surgery (Newport)
Brian C.
Been trying to call since early morning, and it's now midday with the line perpetually busy. How are patients supposed to reschedule appointments if the staff won't pick up? What if someone urgently..
Beechwood Surgery (Newport)
Welsh 6.
I found this medical facility utterly unacceptable. When I attempted to schedule a doctor consultation, I was flatly denied and told only a nurse would see me. The front desk staff displayed an..
Beechwood Surgery (Newport)
Barbara L.
Dr Carr stands out as an exceptional physician (though I'm uncertain if he remains at the practice) and appears to be Newport's sole consulting GP from what I understand. Following our daughter's..
Beechwood Surgery (Newport)
Roqia A.