KK

Kadir K. 4 years ago • From Google

Rating

Bad

Missed appointment left us frustrated and worried

I urgently needed a same-day appointment for my child, scheduled at 16:30. However, by 17:30, no one had contacted us, so I reached out to the medical center's receptionist. Surprisingly, it was the same person who initially booked the appointment, but she claimed no record existed in their system. I attempted to understand the situation and seek assistance, but her only response was, "There is nothing I can do. You must wait until Monday and reschedule." What was most frustrating was her complete lack of empathy or apology. Despite our high regard for their services, this experience suggests they don't truly prioritize patient care.

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